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Crosscall Trekker M1 Core Manuel utilisateur | Fixfr
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User questions

Y X

Patricia Y.

What troubleshooting steps can be taken if incoming calls are not working on the device?

Verify the sound mode to ensure the phone is not on vibrate or silent. Check the proximity sensor for obstructions if the screen does not light up during a call. Ensure sufficient network signal and contact your operator if the SIM card validity is in doubt. Consider performing a software update for intermittent software issues.

Y X

Patricia Y.

How can issues with incoming calls be resolved?

If you encounter difficulties with incoming calls on your device, here are some troubleshooting steps:

  • Verify the sound mode: Ensure your phone is not in vibrate or silent mode by checking the "Sound" menu settings.
  • Check the proximity sensor: If the screen does not light up during a call, ensure no protective film or object covers the distance/light sensor. Also, clean the area around this sensor.
  • Check your network: If you are not receiving any calls, ensure the signal is sufficient. Move to an open location or verify with your operator if your SIM card is still valid.
  • Update: In case of blockages or intermittent software problems, try performing a software update via the manufacturer's website.
Y X

Patricia Y.

What are the troubleshooting steps if incoming calls are not working on the device?

If incoming calls are not working, ensure the phone is not in vibrator or silent mode by checking the "Sound" menu settings. Confirm that no protective film or object covers the distance/light sensor and clean the area around it. Also, ensure the network signal is sufficient.

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