ARTHUR MARTIN ELECTROLUX FE0880N1 Manuel utilisateur

Four
FE 0880
Nous vous remercions de la confiance que vous nous avez
témoignée en choisissant :
Nous savons que vous attendez de cet appareil qu’il vous apporte
pleinement satisfaction en termes d’efficacité, fiabilité, facilité
d’utilisation.
C’est en fonction de ces exigences qu’il a été conçu avec le plus
grand soin, la plus grande attention, afin que vous lui
reconnaissiez ces qualités pendant de nombreuses années.
Son utilisation est très simple. Cependant, nous vous
recommandons de lire attentivement cette notice. Bien connaître
votre nouvel appareil, c’est non seulement éviter au départ une
erreur de manipulation susceptible de l’endommager, mais c’est
aussi vous familiariser avec toutes les possibilités qu’il vous
offre.
Nous souhaitons que la satisfaction que vous aurez dans son
utilisation vous amène à nous choisir pour d’autres appareils de
notre marque.
A bientôt et encore merci.
7DEOH GHV PDWLqUHV
$ /·$77(17,21 '( /·87,/,6$7(85
$ /·$77(17,21 '( /·,167$//$7(85
&RQVLJQHV GH 6pFXULWp '(6&5,37,21 '( 9275( )285 $
(1&$675(5 /·,17(5,(85 '8 )285 /HV DFFHVVRLUHV GX IRXU /HV JUDGLQV /( 352*5$00$7(85 (/(&7521,48(
&216(,/6 $9$17 /$ 35(0,(5(
87,/,6$7,21 &200(17 87,/,6(5 /( )285 /D FXLVVRQ WUDGLWLRQQHOOH /D FXLVVRQ YHQWLOpH /D FXLVVRQ YHQWLOpH VXU SOXVLHXUV QLYHDX[ 'HV LGpHV GH PHQXV /D FXLVVRQ DX PD[L JULO /D FXLVVRQ DX WRXUQHEURFKH /D FXLVVRQ DX WXUER JULO /D FXLVVRQ GHV YLDQGHV /H PDLQWLHQ DX FKDXG /D FXLVVRQ WUDGLWLRQQHOOH DYHF SUpFKDXIIDJH
LQWpJUp ,167$//$7,21 5(03/$&(0(17 '( /·$0328/(
'·(&/$,5$*( 6SpFLILFDWLRQV WHFKQLTXHV 0LVH HQ SODFH GH O·DSSDUHLO 5DFFRUGHPHQW pOHFWULTXH &216(,/6 '·87,/,6$7,21 *8,'(6 '(6 &8,66216 (175(7,(1 (7 1(772<$*( (1 &$6 '·$120$/,( '(
)21&7,211(0(17 &21',7,216 '( *$5$17,( 6(59,&( $35(69(17( &RPPHQW XWLOLVHU YRWUH QRWLFH "
/HV V\PEROHV VXLYDQWV YRXV JXLGHURQW WRXW DX ORQJ GH
O·XWLOLVDWLRQ GH YRWUH QRWLFH ,QVWUXFWLRQV GH VpFXULWp
'HVFULSWLRQ G·RSpUDWLRQV pWDSH SDU pWDSH
&RQVHLOV HW UHFRPPDQGDWLRQV
,QIRUPDWLRQV VXU O·HQYLURQQHPHQW
&RQVLJQHV GH 6pFXULWp
/LVH] DWWHQWLYHPHQW YRWUH QRWLFH G·XWLOLVDWLRQ HW FRQVHUYH]OD HOOH D pWp UpGLJpH SRXU YRXV SHUPHWWUH G·XWLOLVHU
YRWUH IRXU GDQV OHV PHLOOHXUHV FRQGLWLRQV 6XLYH] QRWDPPHQW OHV FRQVHLOV GH VpFXULWp TXL VRQW V\PEROLVpV SDU 9RWUH DSSDUHLO D pWp FRQoX SRXU XQ XVDJH FXOLQDLUH XQLTXHPHQW j O·H[FOXVLRQ G·DXWUHV ILQV ,O HVW FRQIRUPH DX[
SUHVFULSWLRQV GH VpFXULWp HW DX[ QRUPHV GH TXDOLWp LQWHUQDWLRQDOHV /HV PHVXUHV GH VpFXULWp H[LVWDQWHV Q·H[FOXHQW
SDV OHV ULVTXHV G·DFFLGHQW
/HV SDURLV DGMDFHQWHV DX IRXU GRLYHQW rWUH VRLW HQ XQH
6pFXULWp pOHFWULTXH
PDWLqUH UpVLVWDQW j OD FKDOHXU VRLW UHYrWXHV G·XQH WHOOH
/H UDFFRUGHPHQW DX UpVHDX pOHFWULTXH GRLW rWUH
PDWLqUH
H[FOXVLYHPHQW UpDOLVp SDU GHV VSpFLDOLVWHV
3RXU pYLWHU G·HQGRPPDJHU OHV FRPPDQGHV GH YRWUH
6L YRWUH IRXU SUpVHQWH XQ TXHOFRQTXH GpIDXW QRXV
DSSDUHLO QH ODLVVH] SDV OD SRUWH RXYHUWH ORUVTX·LO HVW HQ
YRXV UHFRPPDQGRQV GH QH SDV O·XWLOLVHU 'pEUDQFKH]
IRQFWLRQQHPHQW RX HQFRUH FKDXG
O·DSSDUHLO RX HQOHYH] OH IXVLEOH FRUUHVSRQGDQW j OD OLJQH
6L YRXV XWLOLVH] XQ DSSDUHLO pOHFWULTXH j ILO j SUR[LPLWp
GH EUDQFKHPHQW GX IRXU
GH YRWUH IRXU SDU H[HPSOH XQ EDWWHXU pOHFWULTXH
(Q FDV G·DQRPDOLH GH IRQFWLRQQHPHQW UHSRUWH]YRXV
DVVXUH]YRXV TXH OH ILO GH FHOXLFL QH ULVTXH SDV GH
G·DERUG DX FKDSLWUH ´(1 &$6 '·$120$/,( '(
WRXFKHU XQH VXUIDFH WUqV FKDXGH TXL VHUDLW VXVFHSWLEOH
)21&7,211(0(17µ 6L PDOJUp WRXWHV OHV
GH OH IDLUH IRQGUH RX ELHQ TXH VRQ ILO QH ULVTXH SDV
YpULILFDWLRQV XQH LQWHUYHQWLRQ V·DYqUH QpFHVVDLUH OH
G·rWUH FRLQFp GDQV OD SRUWH GX IRXU
YHQGHXU GH YRWUH DSSDUHLO HVW OH SUHPLHU KDELOLWp j
(Q SOXV GHV DFFHVVRLUHV IRXUQLV DYHF YRWUH IRXU QRXV
LQWHUYHQLU $ GpIDXW GpPpQDJHPHQW GH YRWUH SDUW
YRXV FRQVHLOORQV GH Q·XWLOLVHU TXH GHV SODWV GHV
IHUPHWXUH GX PDJDVLQ R YRXV DYH] HIIHFWXp
PRXOHV j JkWHDX[ UpVLVWDQWV j GH KDXWHV
O·DFKDW YHXLOOH] FRQVXOWHU O·$VVLVWDQFH 7HFKQLTXH
WHPSpUDWXUHV VXLYH] OHV LQVWUXFWLRQV GHV IDEULFDQWV &RQVRPPDWHXUV TXL YRXV FRPPXQLTXHUD DORUV
$SUqV XWLOLVDWLRQ GH YRWUH IRXU DVVXUH]YRXV TXH
O·DGUHVVH G·XQ 6HUYLFH $SUqV9HQWH ,QGLTXH] OD
WRXWHV OHV FRPPDQGHV VH WURXYHQW VXU OD SRVLWLRQ
UpIpUHQFH FRPPHUFLDOH HW OH QXPpUR GH VpULH GH YRWUH
$UUrW
DSSDUHLO TXL ILJXUHQW VXU OD SODTXH VLJQDOpWLTXH
1HWWR\DJH
1·HVVD\H] SDV GH UpSDUHU YRWUH DSSDUHLO YRXVPrPH
FHFL SRXUUDLW rWUH OD FDXVH G·LQFLGHQWV
$YDQW GH SURFpGHU DX QHWWR\DJH PDQXHO GH YRWUH IRXU
YpULILH] TX·DXFXQ pOpPHQW QH VRLW VRXV WHQVLRQ HW TXH
(Q FDV G·LQWHUYHQWLRQ VXU YRWUH DSSDUHLO H[LJH] GX
OHV SDURLV LQWpULHXUHV VRLHQW VXIILVDPPHQW UHIURLGLHV
6HUYLFH $SUqV9HQWH OHV SLqFHV GH UHFKDQJH
9HLOOH] j FH TXH OH MRLQW G·pWDQFKpLWp HW OH FDGUH LQWHUQH
FHUWLILpHV &RQVWUXFWHXU
GH SRUWH GX IRXU VRLHQW WRXMRXUV SURSUHV
/HV DSSDUHLOV j YDSHXU HW j KDXWH SUHVVLRQ VRQW j
SURVFULUH SRXU OH QHWWR\DJH GH YRWUH IRXU H[LJHQFHV
UHODWLYHV j OD VpFXULWp pOHFWULTXH 6pFXULWp HQIDQW
9RWUH IRXU HVW pTXLSp G·XQH SRUWH IURLGH DVVXUDQW
XQ FRQIRUW RSWLPDO JUkFH j XQ V\VWqPH
DXWRPDWLTXH GH YHQWLODWLRQ
$VVXUH]YRXV TXH OHV HQIDQWV QH PDQLSXOHQW SDV OHV
FRPPDQGHV GX IRXU
6XU OD SRUWH RXYHUWH GH YRWUH IRXU Ÿ QH SRVH] SDV GH FKDUJH ORXUGH
Ÿ DVVXUH]YRXV TX·XQ HQIDQW QH SXLVVH QL PRQWHU
QL V·DVVHRLU
8WLOLVDWLRQ
(Q HQIRXUQDQW RX HQ VRUWDQW YRV SODWV GX IRXU SUHQH]
OD SUpFDXWLRQ GH QH SDV YRXV DSSURFKHU GHV pOpPHQWV
FKDXIIDQWV VXSpULHXUV HW XWLOLVH] GHV JDQWV WKHUPLTXHV
GH FXLVLQH
1H SODFH] MDPDLV GH SDSLHU G·DOXPLQLXP GLUHFWHPHQW
HQ FRQWDFW DYHF OD VROH OD FKDOHXU DFFXPXOpH SRXUUDLW
HQWUDvQHU XQH GpWpULRUDWLRQ GH O·pPDLO
1H SRUWH] MDPDLV YRWUH IRXU SDU OD SRLJQpH GH SRUWH
XWLOLVH] OHV SRLJQpHV ODWpUDOHV
3URWHFWLRQ GH O·HQYLURQQHPHQW
7RXV OHV PDWpULDX[ PDUTXpV SDU OH V\PEROH
VRQW
UHF\FODEOHV 'pSRVH]OHV GDQV XQH GpFKHWWHULH
SUpYXH j FHW HIIHW UHQVHLJQH]YRXV DXSUqV GHV
VHUYLFHV GH YRWUH FRPPXQH SRXU TX·LOV SXLVVHQW rWUH
UpFXSpUpV HW UHF\FOpV
6L YRXV SURFpGH] j OD PLVH DX UHEXW GH YRWUH DSSDUHLO
PHWWH] KRUV G·XVDJH FH TXL SRXUUDLW UHSUpVHQWHU XQ
GDQJHU SDU H[HPSOH FRXSH] OH FkEOH G·DOLPHQWDWLRQ
DX UDV GH O·DSSDUHLO
$YDQW G·XWLOLVHU YRWUH DSSDUHLO YHXLOOH]
OLUH WRXWHV OHV LQVWUXFWLRQV HW
FRQVHUYH]OHV SRXU UpIpUHQFHV
XOWpULHXUHV
'(6&5,37,21 '( 9275( )285 $ (1&$675(5
9XH JpQpUDOH
%DQGHDX GH FRPPDQGHV pOHFWURQLTXHV
3RLJQpH GH SRUWH HUJRQRPLTXH
%DQGHDX GH FRPPDQGHV
0DQHWWH GH VpOHFWHXU GH IRQFWLRQV
HW GH OD WHPSpUDWXUH SUpUpJOpH
7RXFKH ´PDUFKH DUUrWµ PLVH VRXV WHQVLRQ
9R\DQW ´PDUFKH DUUrWµ
$IILFKDJH OXPLQHX[ GHV GLIIpUHQWHV IRQFWLRQV
7RXFKH ´LQGLFDWHXU GH WHPSpUDWXUHµ
$IILFKDJH GH O·KHXUH
7RXFKH ´PLQXWHXUµ
7RXFKH ´GXUpH GH FXLVVRQµ
7RXFKH ´ILQ GH FXLVVRQµ
0DQHWWH GH UpJODJH GH OD WHPSpUDWXUH
HW GH OD GXUpH
$IILFKDJH GH OD WHPSpUDWXUH GH FXLVVRQ
/·,17(5,(85 '8 )285
➀ *UDGLQV
➁ 7XUELQH GH YHQWLODWLRQ
➂ *ULO
➃ (OpPHQW FKDXIIDQW VXSpULHXU
➄ (FODLUDJH GX IRXU
➅ (OpPHQW FKDXIIDQW LQIpULHXU VLWXp VRXV OD VROH
➆ (QWUDvQHPHQW GH OD EURFKH
➊ j➎
1LYHDX[ GH JUDGLQV
/HV DFFHVVRLUHV GX IRXU
(Q SOXV GHV DFFHVVRLUHV IRXUQLV DYHF YRWUH
IRXU QRXV YRXV FRQVHLOORQV GH Q·XWLOLVHU
TXH GHV SODWV GHV PRXOHV j JkWHDX[
UpVLVWDQW j GH KDXWHV WHPSpUDWXUHV VXLYH]
OHV LQVWUXFWLRQV GHV IDEULFDQWV /D JULOOH VXSSRUW GH SODW
9RWUH IRXU HVW pTXLSp GH Ÿ
JULOOHV VXSSRUW GH SODW
Ÿ
SODWHDX PXOWLXVDJHV
Ÿ
WRXUQHEURFKH
/D JULOOH VXSSRUW GH SODW
'pKDQFKHPHQW YHUV OH KDXW
(OOH SHUPHW GH SRVHU OHV SODWV U{WLV JUDWLQV OHV
PRXOHV j SkWLVVHULH HWF
9RXV SRXYH] O·XWLOLVHU GDQV OHV GHX[ VHQV GH
GpKDQFKHPHQW SRXU DMXVWHU OD SRVLWLRQ GH YRV SODWV SDU
UDSSRUW j OD VRXUFH GH FKDOHXU
'pKDQFKHPHQW YHUV OH EDV
3RXU OHV SUpSDUDWLRQV WUqV ORXUGHV SOXV GH NJ SRVLWLRQQH] OD JULOOH VXSSRUW GH SODW GpKDQFKHPHQW
YHUV OH KDXW
/H SODWHDX PXOWLXVDJHV
,O V·XWLOLVH SRXU OD FXLVVRQ RX OH UpFKDXIIDJH GH SL]]DV
GH SHWLWV JkWHDX[ LQGLYLGXHOV SRVpV GLUHFWHPHQW
GHVVXV
/H SODWHDX PXOWLXVDJHV
3ODQ LQFOLQp
YHUV O·DYDQW
,O V·XWLOLVH DXVVL SRXU UHFXHLOOLU OH MXV GHV JULOODGHV RX
GHV FXLVVRQV DX WRXUQHEURFKH
1RXV YRXV UHFRPPDQGRQV GH JOLVVHU OH SODWHDX GDQV
OHV JUDGLQV OHV SHWLWV WURXV FLUFXODLUHV YHUV O·DUULqUH
IRQG GX IRXU HW OH SODQ LQFOLQp YHUV O·DYDQW F{Wp SRUWH
GH IRXU 3UHQH] OD SUpFDXWLRQ GH FHQWUHU YRV SODWV VXU OD JULOOH
HW GH FHQWUHU OH SODWHDX PXOWLXVDJHV GDQV OH IRXU SRXU
SHUPHWWUH XQH ERQQH FLUFXODWLRQ G·DLU HW REWHQLU GH
ERQV UpVXOWDWV FXOLQDLUHV
3HWLWV WURXV
FLUFXODLUHV
YHUV O·DUULqUH
/H WRXUQHEURFKH
3RXU YRXV VLPSOLILHU OH QHWWR\DJH FH SODWHDX
PXOWLXVDJHV HVW S\URO\VDEOH 9RXV SRXYH] OH ODLVVHU
GDQV YRWUH IRXU ORUV GX QHWWR\DJH S\URO\WLTXH HQ
VXLYDQW TXHOTXHV FRQVHLOV YRLU FKDSLWUH ´(QWUHWLHQ HW
QHWWR\DJHµ )RXUFKHWWHV
%URFKH
/H WRXUQHEURFKH
,O HVW FRPSRVp GH Ÿ
EURFKH
Ÿ
IRXUFKHWWHV
Ÿ
VXSSRUW GH EURFKH
6XSSRUW GH EURFKH
/HV JUDGLQV
9RWUH IRXU HVW pTXLSp GH QLYHDX[ GH JUDGLQV 'DQV OHV
JXLGHV GHV FXLVVRQV LOV VRQW QXPpURWpV GH j HQ
SDUWDQW GX EDV YHUV OH KDXW $VVXUH]YRXV TXH OHV DFFHVVRLUHV VRLHQW SRVLWLRQQpV
KRUL]RQWDOHPHQW GDQV OH IRXU
/( 352*5$00$7(85 (/(&7521,48(
0DQHWWH GH VpOHFWHXU GH IRQFWLRQV
HW GH OD WHPSpUDWXUH SUpUpJOpH
7RXFKH ´PDUFKH DUUrWµ PLVH VRXV WHQVLRQ
9R\DQW ´PDUFKH DUUrWµ
$IILFKDJH OXPLQHX[ GHV GLIIpUHQWHV IRQFWLRQV
7RXFKH ´LQGLFDWHXU GH WHPSpUDWXUHµ
$IILFKDJH GH OD WHPSpUDWXUH GH FXLVVRQ
/HV YR\DQWV GH SURJUDPPDWHXU SODFpV DXGHVVXV
GHV WRXFKHV GH UpJODJH FOLJQRWHQW GqV TXH YRXV
DFWLRQQH]
OHV
WRXFKHV
GH
UpJODJH
FRUUHVSRQGDQWHV 7DQW TXH OH YR\DQW FOLJQRWH
YRXV SRXYH] PRGLILHU OH UpJODJH FRUUHVSRQGDQW
/D ODPSH GH IRXU V·DOOXPH DX GpEXW GH WRXWH
FXLVVRQ SURJUDPPpH RX QRQ HW UHVWH DOOXPpH
SHQGDQW WRXWH OD FXLVVRQ
0LVH j O·KHXUH GH O·KRUORJH
'qV TXH OH IRXU HVW UDFFRUGp pOHFWULTXHPHQW
V·DIILFKH 3RXU OD PLVH j O·KHXUH SUHVVH]
VLPXOWDQpPHQW OHV ERXWRQV µGXUpHµ HW µILQ GH
FXLVVRQµ SHQGDQW HQYLURQ VHFRQGHV FOLJQRWH
5HOkFKH] OHV ERXWRQV µGXUpHµ HW µILQ GH FXLVVRQµ
HW
WRXUQH] OD PDQHWWH GH UpJODJH GH GURLWH YHUV
RX
MXVTX·j O·DIILFKDJH GH O·KHXUH H[DFWH
$IILFKDJH GH O·KHXUH
7RXFKH ´PLQXWHXUµ
7RXFKH ´GXUpH GH FXLVVRQµ
7RXFKH ´ILQ GH FXLVVRQµ
0DQHWWH GH UpJODJH GH OD WHPSpUDWXUH
HW GH OD GXUpH
0RGLILFDWLRQ GH OD WHPSpUDWXUH
Ÿ
'qV OD VpOHFWLRQ GH OD SRVLWLRQ GH FXLVVRQ OD
WHPSpUDWXUH SUpUpJOpH V·DIILFKH YRXV SRXYH]
OD PRGLILHU HQ WRXUQDQW OD PDQHWWH GH UpJODJH
RX
GH GURLWH YHUV
/D WHPSpUDWXUH FKRLVLH UHVWH DIILFKpH
Ÿ
3RXU PRGLILHU OD WHPSpUDWXUH HQ FRXUV GH FXLVVRQ
DSSX\H] VXU OD WRXFKH µLQGLFDWHXU GH
WHPSpUDWXUHµ HW WRXUQH] OD PDQHWWH GH UpJODJH GH
RX
SRXU OD PRGLILHU
GURLWH YHUV
8WLOLVDWLRQ GX PLQXWHXU IRQFWLRQ ´VDEOLHUµ
$SSX\H] VXU OD WRXFKH µPLQXWHXUµ V·DIILFKH
HW OH YR\DQW ´PLQXWHXUµ FOLJQRWH
7RXUQH] OD PDQHWWH GH UpJODJH GH GURLWH YHUV
MXVTX·j O·DIILFKDJH GX WHPSV VRXKDLWp (QVXLWH
O·KHXUH V·DIILFKH j QRXYHDX
/RUVTXH OH ELS VRQRUH UHWHQWLW DSSX\H] VXU
Q·LPSRUWH TXHOOH WRXFKH SRXU O·DUUrWHU
&XLVVRQ SURJUDPPpH
'pSDUW LPPpGLDW
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
7RXUQH] OD PDQHWWH GX VpOHFWHXU GH IRQFWLRQV SRXU
VpOHFWLRQQHU OD SRVLWLRQ FKRLVLH HW PRGLILH] OH FDV
pFKpDQW OD WHPSpUDWXUH /D WHPSpUDWXUH UHVWH
DIILFKpH
$SSX\H] VXU OD WRXFKH µGXUpH GH FXLVVRQµ /H
YR\DQW ´GXUpH GH FXLVVRQµ V·DOOXPH
7RXUQH] OD PDQHWWH GH UpJODJH GH GURLWH YHUV
SRXU UpJOHU OH WHPSV GH FXLVVRQ (QVXLWH O·KHXUH
V·DIILFKH j QRXYHDX
8Q VLJQDO VRQRUH YRXV DYHUWLW GH OD ILQ GH OD
FXLVVRQ $SSX\H] VXU Q·LPSRUWH TXHOOH WRXFKH SRXU
OH VWRSSHU 9RWUH IRXU V·DUUrWH GH FKDXIIHU
6L YRXV YRXOH] DQQXOHU DSSX\H] VXU OD WRXFKH
´PDUFKH DUUrWµ
'pSDUW GLIIpUp
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
7RXUQH] OD PDQHWWH GX VpOHFWHXU GH IRQFWLRQV SRXU
VpOHFWLRQQHU OD SRVLWLRQ FKRLVLH HW PRGLILH] OH FDV
pFKpDQW OD WHPSpUDWXUH /D WHPSpUDWXUH UHVWH
DIILFKpH
$SSX\H] VXU OD WRXFKH µGXUpH GH FXLVVRQµ /H
YR\DQW ´GXUpH GH FXLVVRQµ V·DOOXPH
7RXUQH] OD PDQHWWH GH UpJODJH GH GURLWH YHUV
SRXU UpJOHU OH WHPSV GH FXLVVRQ (QVXLWH O·KHXUH
V·DIILFKH j QRXYHDX
$SSX\H] VXU OD WRXFKH µILQ GH FXLVVRQµ /H YR\DQW
´ILQ GH FXLVVRQµ V·DOOXPH
7RXUQH] LPPpGLDWHPHQW OD PDQHWWH GH UpJODJH GH
SRXU UpJOHU O·KHXUH GH ILQ GH
GURLWH YHUV
FXLVVRQ (QVXLWH O·KHXUH V·DIILFKH j QRXYHDX
8Q VLJQDO VRQRUH YRXV DYHUWLW GH OD ILQ GH OD
FXLVVRQ $SSX\H] VXU Q·LPSRUWH TXHOOH WRXFKH SRXU
OH VWRSSHU 9RWUH IRXU V·DUUrWH GH FKDXIIHU
'DQV O·DWWHQWH GX GpEXW GH OD FXLVVRQ OH IRXU GRLW
rWUH VRXV WHQVLRQ OH YR\DQW ´PDUFKH DUUrW´ HVW
DOOXPp
/H SURJUDPPDWHXU FDOFXOHUD DXWRPDWLTXHPHQW O·KHXUH
GH GpEXW GH FXLVVRQ
$X PRPHQW R OH IRXU VH PHW HQ URXWH OD ODPSH GH IRXU
V·DOOXPH HW UHVWH DOOXPpH SHQGDQW WRXWH OD FXLVVRQ
9RXV SRXYH] j WRXW PRPHQW PRGLILHU OD GXUpH RX
O·KHXUH GH ILQ GH FXLVVRQ HQ DSSX\DQW UHVSHFWLYHPHQW
VXU OHV WRXFKHV µGXUpH GH FXLVVRQµ RX µILQ GH
FXLVVRQµ SXLV HQ WRXUQDQW OD PDQHWWH GH UpJODJH GH
RX
GURLWH YHUV
3RXU DQQXOHU YRWUH SURJUDPPDWLRQ DSSX\H] VXU OD
WRXFKH ´PDUFKH DUUrWµ
9LVXDOLVDWLRQ GHV LQIRUPDWLRQV
Ÿ
$SSX\H] VXU OD WRXFKH ´LQGLFDWHXU
WHPSpUDWXUHµ SRXU YLVXDOLVHU Ÿ
OD WHPSpUDWXUH UpHOOH j O·LQWpULHXU GX IRXU H[HPSOH $SSX\H] VXU OD WRXFKH µILQ GH FXLVVRQµ SRXU
YLVXDOLVHU Ÿ
GH
O·KHXUH GH ILQ GH FXLVVRQ RX GH QHWWR\DJH
S\URO\WLTXH SURJUDPPpH
$SSX\H] VXU OHV WRXFKHV ´PLQXWHXUµ RX ´GXUpH GH
FXLVVRQµ SRXU YLVXDOLVHU OHV WHPSV SURJUDPPpV
&216(,/6 $9$17 /$ 35(0,(5( 87,/,6$7,21
3UHPLHU QHWWR\DJH
(QOHYH] OHV DFFHVVRLUHV HW ODYH]OHV j O·HDX
VDYRQQHXVH HQ SUHQDQW VRLQ GH ELHQ OHV ULQFHU HW OHV
HVVX\HU
3UHPLqUH RSpUDWLRQ
$YDQW OD SUHPLqUH XWLOLVDWLRQ GH YRWUH IRXU
IDLWHV OH FKDXIIHU XQH IRLV j YLGH
$VVXUH]YRXV DORUV TXH OD SLqFH VRLW
VXIILVDPPHQW DpUpH 90& YHQWLODWLRQ
PpFDQLTXH FRQWU{OpH HQ IRQFWLRQQHPHQW
RX IHQrWUH RXYHUWH
&RPPHQW SURFpGHU "
(QOHYH] WRXV OHV DFFHVVRLUHV GX IRXU
5HWLUH] OHV pWLTXHWWHV SXEOLFLWDLUHV HW OHV
DXWRFROODQWV VDXI OD SODTXH VLJQDOpWLTXH TXL
SRXUUDLHQW VH WURXYHU VXU OD IDoDGH GH YRWUH
DSSDUHLO
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
0HWWH] OH SURJUDPPDWHXU j O·KHXUH YRLU FKDSLWUH
´OH SURJUDPPDWHXU pOHFWURQLTXHµ 7RXUQH] OD PDQHWWH GH VpOHFWHXU GH IRQFWLRQV SRXU
HW DXJPHQWH] OD
VpOHFWLRQQHU OD SRVLWLRQ
WHPSpUDWXUH MXVTX·j ˜& j O·DLGH GH OD PDQHWWH
GH UpJODJH GH GURLWH
)DLWHV FKDXIIHU SHQGDQW XQH KHXUH DILQ G·pOLPLQHU
O·RGHXU SURYHQDQW GX FDORULIXJH
/H PRGH OD GXUpH HW OD WHPSpUDWXUH GH FXLVVRQ
LQGLTXpV GDQV OHV JXLGHV GH FXLVVRQV VRQW DGDSWpV j
YRWUH QRXYHDX IRXU 3RXU REWHQLU GH ERQV UpVXOWDWV
FXOLQDLUHV VXLYH] FHV LQGLFDWLRQV
&200(17 87,/,6(5 /( )285
/HV FRPPDQGHV GH IRXU
$YDQW GH VpOHFWLRQQHU OH PRGH GH FXLVVRQ GpVLUp
DSSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ SXLV WRXUQH]
OD PDQHWWH GH VpOHFWHXU GH IRQFWLRQV MXVTX·j OD SRVLWLRQ
FKRLVLH
/RUVTXH YRXV VpOHFWLRQQH] XQ PRGH GH FXLVVRQ OD
WHPSpUDWXUH HVW SUpUpJOpH LO HVW SRVVLEOH GH OD
PRGLILHU Ÿ
3RXU O·DXJPHQWHU WRXUQH] OD PDQHWWH GH UpJODJH
PD[ ˜ & GH GURLWH YHUV
Ÿ
3RXU OD GLPLQXHU WRXUQH] OD PDQHWWH GH UpJODJH GH
PLQ ˜ & GURLWH YHUV
5HSRUWH]YRXV DX SDUDJUDSKH ´OH SURJUDPPDWHXU
pOHFWURQLTXHµ
/·pFODLUDJH IRQFWLRQQH GqV TXH OH IRXU HVW VRXV
WHQVLRQ /H IRXU UHVWH pFODLUp SHQGDQW OD GXUpH GH
IRQFWLRQQHPHQW VDXI SHQGDQW OH QHWWR\DJH
S\URO\WLTXH Ÿ
LO
V·pWHLQW
DXWRPDWLTXHPHQW
ORUVTXH
SURJUDPPDWHXU HVW HQ DWWHQWH GH FXLVVRQ
Ÿ
LO V·DOOXPH GqV TXH OD FXLVVRQ SURJUDPPpH
FRPPHQFH
Ÿ
LO V·pWHLQW HQ ILQ GH SURJUDPPDWLRQ GX WHPSV GH
FXLVVRQ
/HV GLIIpUHQWV V\PEROHV GX VpOHFWHXU
3RVLWLRQV GH FXLVVRQ
&XLVVRQ WUDGLWLRQQHOOH
˜&
&XLVVRQ YHQWLOpH
˜&
&XLVVRQ DX PD[L JULO HW
DX WRXUQHEURFKH
˜&
&XLVVRQ DX WXUER JULO
˜&
&XLVVRQ GHV YLDQGHV
˜&
0DLQWLHQ DX FKDXG
˜&
&XLVVRQ WUDGLWLRQQHOOH
˜&
DYHF SUpFKDXIIDJH LQWpJUp
1HWWR\DJH S\URO\WLTXH
7HPSpUDWXUHV
SUpUpJOpHV
OH
/H YR\DQW ´PDUFKH DUUrWµ
,O V·DOOXPH GqV TXH OH IRXU HVW VRXV WHQVLRQ
/H GLVSRVLWLI G·DUUrW GH VpFXULWp
/H IRXU HVW pTXLSp G·XQ GLVSRVLWLI G·DUUrW DXWRPDWLTXH
6L YRXV DYH] RXEOLp GH IL[HU XQH OLPLWH GH WHPSV GH
FXLVVRQ SDU H[HPSOH OH IRQFWLRQQHPHQW V·DUUrWHUD
DXWRPDWLTXHPHQW DSUqV KHXUH HW PLQXWHV RX KHXUHV VHORQ OD WHPSpUDWXUH GH FXLVVRQ
SUpVpOHFWLRQQpH
/D SRUWH IURLGH
9RWUH IRXU HVW pTXLSp G·XQH SRUWH IURLGH DVVXUDQW XQ
FRQIRUW RSWLPDO JUkFH j XQ V\VWqPH DXWRPDWLTXH GH
YHQWLODWLRQ
$SUqV XWLOLVDWLRQ GH YRWUH IRXU DSSX\H]
VXU OD WRXFKH ´PDUFKH DUUrWµ SRXU HQ
VWRSSHU OH IRQFWLRQQHPHQW
/D FXLVVRQ WUDGLWLRQQHOOH
7HPSpUDWXUH SUpUpJOpH ˜ &
(OOH FRQYLHQW j WRXWHV OHV FXLVVRQV WRXW VSpFLDOHPHQW
GH SkWLVVHULH GH SRLVVRQV GH WHUULQHV HW GH
SUpSDUDWLRQV j EDVH GH OpJXPHV
/H SUpFKDXIIDJH GX IRXU HVW QpFHVVDLUH
&RPPHQW SURFpGHU "
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
3UpFKDXIIH] OH IRXU HQ VpOHFWLRQQDQW OD SRVLWLRQ GH
j O·DLGH GH OD PDQHWWH GH VpOHFWHXU GH
FXLVVRQ
IRQFWLRQV
0RGLILH]
pYHQWXHOOHPHQW
OD
WHPSpUDWXUH
SUpUpJOpH UHSRUWH]YRXV DX SDUDJUDSKH ´OH
SURJUDPPDWHXU pOHFWURQLTXHµ (QIRXUQH] YRWUH SODW ORUVTXH OH ELS VRQRUH YRXV
LQGLTXH TXH OD WHPSpUDWXUH SUpUpJOpH HVW DWWHLQWH
/D FXLVVRQ YHQWLOpH
7HPSpUDWXUH SUpUpJOpH ˜ &
/D FXLVVRQ VH IDLW SDU FRQYHFWLRQ IRUFpH 8QH WXUELQH
SODFpH j O·DUULqUH GX IRXU FUpp XQ PRXYHPHQW G·DLU
FKDXG TXL DFWLYH OHV FXLVVRQV HW SHUPHW GH FXLUH VXU XQ
RX SOXVLHXUV QLYHDX[ /D FLUFXODWLRQ G·DLU FKDXG UHQG OD
WHPSpUDWXUH HW OD FXLVVRQ SOXV KRPRJqQH /D FXLVVRQ
YHQWLOpH FRQYLHQW j WRXV W\SHV GH SUpSDUDWLRQV
FXOLQDLUHV PrPH GpOLFDWHV
/HV DYDQWDJHV GH OD FXLVVRQ YHQWLOpH
Ÿ
/H PRXYHPHQW G·DLU FKDXG HQYHORSSH OHV
DOLPHQWV OD FXLVVRQ j FRHXU VH IDLW SOXV
UDSLGHPHQW FH TXL YRXV SHUPHW GH UpGXLUH OH WHPSV
GH FXLVVRQ G·HQYLURQ SDU UDSSRUW j XQH
FXLVVRQ WUDGLWLRQQHOOH
Ÿ
/HV WHPSpUDWXUHV GH FXLVVRQ VRQW LQIpULHXUHV j
FHOOHV SUpFRQLVpHV HQ FXLVVRQ WUDGLWLRQQHOOH DLQVL
OD TXDOLWp HW OD VDYHXU GH YRV SUpSDUDWLRQV VHURQW
PLHX[ SUpVHUYpHV
Ÿ
3UpIpUH] OD SRVLWLRQ FXLVVRQ YHQWLOpH FKDTXH IRLV
TXH YRXV DXUH] j FXLUH GHV SODWV WHOV TXH TXLFKH
JUDWLQ GDXSKLQRLV IODPPLFKH HWF SRXU XQH
FXLVVRQ j FRHXU LPSHFFDEOH
&RPPHQW SURFpGHU "
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
6pOHFWLRQQH] OD SRVLWLRQ GH FXLVVRQ
j O·DLGH GH
OD PDQHWWH GH VpOHFWHXU GH IRQFWLRQV
0RGLILH]
pYHQWXHOOHPHQW
OD
WHPSpUDWXUH
SUpUpJOpH UHSRUWH]YRXV DX SDUDJUDSKH µOH
SURJUDPPDWHXU pOHFWURQLTXHµ (QIRXUQH] YRWUH SODW LPPpGLDWHPHQW
/D FXLVVRQ YHQWLOpH VXU SOXVLHXUV QLYHDX[
7HPSpUDWXUH SUpUpJOpH ˜ &
3RXU EpQpILFLHU HQFRUH SOXV GHV DYDQWDJHV GH OD
FXLVVRQ YHQWLOpH pFRQRPLH G·pQHUJLH JDLQ GH WHPSV
FRQIRUW
G·XWLOLVDWLRQ YRXV
SRXUUH]
FXLUH
VLPXOWDQpPHQW GHV SUpSDUDWLRQV VLPLODLUHV RX GH
QDWXUHV DXVVL GLIIpUHQWHV TXH GX SRLVVRQ HW GH OD
SkWLVVHULH VDQV TX·LO \ DLW FRPPXQLFDWLRQ G·RGHXU
HQWUH OHV PHWV
&XLVVRQV JURXSpHV GH SUpSDUDWLRQV GH
PrPH QDWXUH
4XHOV DFFHVVRLUHV GH IRXU FKRLVLU "
(Q IRQFWLRQ GHV DOLPHQWV j FXLUH FKRLVLVVH] OHV JULOOHV
RX OH SODWHDX PXOWLXVDJHV HQ XWLOLVDQW GDQV OD SOXSDUW
GHV FDV OHV JUDGLQV ➀ HW ➂
&RQVXOWH] OH JXLGH GHV FXLVVRQV
&XLVVRQV JURXSpHV GH SUpSDUDWLRQV
GLIIpUHQWHV
9RXV SRXUUH] FXLUH WRXW XQ UHSDV HQ XQH VHXOH IRXUQpH
,O VXIILW GH VXLYUH FHV TXHOTXHV FRQVHLOV Ÿ
&KRLVLVVH] GHV SUpSDUDWLRQV GRQW OD WHPSpUDWXUH
GH FXLVVRQ HVW YRLVLQH
Ÿ
/H WHPSV JOREDO GH FXLVVRQ GpSHQG GH OD FXLVVRQ
OD SOXV ORQJXH
Ÿ
6L OH IRXU HVW WUqV UHPSOL DOORQJH] OD GXUpH GH
FXLVVRQ HW DXJPHQWH] XQ SHX OD WHPSpUDWXUH
Ÿ
/·HQIRXUQHPHQW HW OD VRUWLH GHV GLIIpUHQWV SODWV QH
V·HIIHFWXHQW SDV IRUFpPHQW DX PrPH PRPHQW LOV
VRQW GpWHUPLQpV SDU OH WHPSV GH FXLVVRQ SURSUH j
FKDTXH SODW RX SDU O·RUGUH GH VHUYLFH
)DLWHV VHXOHPHQW DWWHQWLRQ j QH SDV RXYULU OH IRXU
DORUV TX·XQH DXWUH SUpSDUDWLRQ SRXUUDLW HQ rWUH
JrQpH GpEXW GH FXLVVRQ G·XQ JkWHDX SDU
H[HPSOH Ÿ
3HQVH] TXH FHUWDLQHV SUpSDUDWLRQV OqYHQW HQ
FXLVDQW DVVXUH]YRXV TXH O·LQWHUYDOOH HQWUH OHV
QLYHDX[ HVW VXIILVDQW
Ÿ
/HV YLDQGHV HW OHV YRODLOOHV VHURQW SODFpHV GH
SUpIpUHQFH DX JUDGLQ ① GH PDQLqUH j pYLWHU OHV
SURMHFWLRQV VXU OHV DXWUHV SODWV
Ÿ
6L XQH SUpSDUDWLRQ ULVTXH GH GpERUGHU FRXYUH] OD
JULOOH VXSSRUW G·XQH IHXLOOH GH SDSLHU DOXPLQLXP
PpQDJHU
$ILQ GH SHUPHWWUH XQH ERQQH FLUFXODWLRQ G·DLU FHWWH
IHXLOOH QH GRLW SDV FRXYULU OD WRWDOLWp GH OD JULOOH
'HV LGpHV GH PHQXV
&HV H[HPSOHV GH PHQXV YRXV DLGHURQW j GpFRXYULU OHV
DYDQWDJHV GH OD FXLVVRQ YHQWLOpH
0HQX Q˜ VRXIIOp DX IURPDJH U{WL GH YHDX EULRFKH
3RVH] OH U{WL GDQV XQ SODW HQ WHUUH VXU XQH JULOOH JOLVVpH
DX JUDGLQ ➀
/H VRXIIOp HW OD EULRFKH VRQW SRVpV VXU O·DXWUH JULOOH
JOLVVpH DX JUDGLQ ②
(QIRXUQH] OH U{WL SXLV OH VRXIIOp HQ IRQFWLRQ GH O·KHXUH
GH VHUYLFH /D EULRFKH SHXW rWUH HQIRXUQpH VRLW HQ
PrPH WHPSV TXH OH U{WL HW VRUWLH DYDQW G·HQIRXUQHU OH
VRXIIOp RX HQ PrPH WHPSV TXH OH VRXIIOp FHFL GH
PDQLqUH j QH SDV DYRLU j RXYULU OH IRXU SHQGDQW OD
FXLVVRQ GX VRXIIOp
0HQX Q˜ JUDWLQ GDXSKLQRLV SRXOHWV SRPPHV DX IRXU
3RVH] OHV SRXOHWV GDQV XQ SODW HQ WHUUH VXU XQH JULOOH
JOLVVpH DX JUDGLQ ➀
/HV SRPPHV HW OH JUDWLQ GDXSKLQRLV VRQW SRVpV VXU
O·DXWUH JULOOH JOLVVpH DX JUDGLQ ③
(QIRXUQH] HQVHPEOH OHV SRXOHWV HW OH JUDWLQ /HV
SRPPHV SHXYHQW rWUH HQIRXUQpHV VRLW HQ PrPH
WHPSV TXH OHV SRXOHWV HW OH JUDWLQ VRLW HQ FRXUV GH
FXLVVRQ
0HQX Q˜ U{WL GH ERHXI WDUWH DX[ SRPPHV
3RVH] OH U{WL GH ERHXI GDQV XQ SODW HQ WHUUH VXU XQH
JULOOH JOLVVpH DX JUDGLQ ➀ HW OD WDUWH VXU O·DXWUH JULOOH
JOLVVpH DX JUDGLQ ②
/H U{WL HW OD WDUWH VRQW HQIRXUQpV HQVHPEOH
'DQV FH FDV LO HVW SUpIpUDEOH GH SUpFKDXIIHU OH IRXU
/D FXLVVRQ DX PD[L JULO
7RXWHV OHV FXLVVRQV DX JULO GRLYHQW rWUH
IDLWHV VRXV YRWUH VXUYHLOODQFH
/·XWLOLVDWLRQ GX JULO VH IDLW SRUWH IHUPpH
7HPSpUDWXUH SUpUpJOpH ˜ &
6XU FHWWH SRVLWLRQ O·pOpPHQW LQWpULHXU HW H[WpULHXU GX
JULO IRQFWLRQQHQW
&H PRGH GH FXLVVRQ VHUW j JULOOHU OHV SLqFHV GH YLDQGH
HQ JUDQGH TXDQWLWp RX pSDLVVHV F{WH GH ERHXI DLQVL TXH GHV SRLVVRQV
9RXV SRXYH] DXVVL JUDWLQHU YRV SUpSDUDWLRQV GpMj
FXLWHV HW FKDXGHV
&RPPHQW SURFpGHU "
/HV JULOODGHV
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
/HV JUDWLQV
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
3UpFKDXIIH] OH IRXU HQ VpOHFWLRQQDQW OD SRVLWLRQ GH
j O·DLGH GH OD PDQHWWH GH VpOHFWHXU GH
FXLVVRQ
3UpFKDXIIH] OH IRXU HQ VpOHFWLRQQDQW OD SRVLWLRQ GH
j O·DLGH GH OD PDQHWWH GH VpOHFWHXU GH
FXLVVRQ
IRQFWLRQV
0RGLILH]
pYHQWXHOOHPHQW
OD
WHPSpUDWXUH SUpUpJOpH VDQV GpSDVVHU OHV YDOHXUV
SUpFRQLVpHV GDQV OH JXLGH GHV FXLVVRQV
UHSRUWH]YRXV DX SDUDJUDSKH ´OH SURJUDPPDWHXU
pOHFWURQLTXH 3UpSDUH] OD SLqFH j JULOOHU
3ODFH]OD GLUHFWHPHQW VXU OD JULOOH VXSSRUW GH SODW
*OLVVH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀
*OLVVH] OD JULOOH VXSSRUW DX JUDGLQ ➂ RX ➃ VXLYDQW
O·pSDLVVHXU GH OD SLqFH j JULOOHU
3UpIpUH] OH JUDGLQ ➄ SRXU OHV SLqFHV j JULOOHU
PLQFHV WRDVWV F{WHV GH SRUF VDXFLVVHV SHWLWV
SRLVVRQV RX
3UpIpUH] OH JUDGLQ ➃ SRXU OHV SLqFHV j JULOOHU
pSDLVVHV
F{WH GH ERHXI JURV SRLVVRQV
PRUFHDX[ GH SRXOHW /RUVTXH OD SUHPLqUH IDFH HVW GRUpH UHWRXUQH] OD
SLqFH VDQV OD SLTXHU SRXU pYLWHU GH OXL IDLUH SHUGUH
VRQ MXV
)DLWHV JULOOHU OD GHX[LqPH IDFH
6DOH] HQ ILQ GH FXLVVRQ
/H WHPSV GH FXLVVRQ GRLW rWUH GpWHUPLQp HQ IRQWLRQ GH
O·pSDLVVHXU GH OD SLqFH j JULOOHU HW QRQ SDU VRQ SRLGV
IRQFWLRQV 0RGLILH] pYHQWXHOOHPHQW OD WHPSpUDWXUH
SUpUpJOpH VDQV GpSDVVHU OHV YDOHXUV SUpFRQLVpHV
GDQV OH JXLGH GHV FXLVVRQV UHSRUWH]YRXV DX
SDUDJUDSKH ´OH SURJUDPPDWHXU pOHFWURQLTXH 3ODFH] OH SODW VXU OD JULOOH VXSSRUW HW JOLVVH]
O·HQVHPEOH DX JUDGLQ ➂ RX ➃
/DLVVH] OH PHWV H[SRVp TXHOTXHV PLQXWHV DX
UD\RQQHPHQW GX JULO
3OXV OD SUpSDUDWLRQ VHUD SURFKH GH O·pOpPHQW
UD\RQQDQW SOXV OH ´JUDWLQDJHµ VHUD UDSLGH
/D FXLVVRQ DX WRXUQHEURFKH
/D EURFKH HW VRQ VXSSRUW VRQW WUqV FKDXGV
DSUqV OD FXLVVRQ 8WLOLVH] GHV JDQWV
WKHUPLTXHV GH FXLVLQH
7HPSpUDWXUH SUpUpJOpH ˜ &
&RPPHQW SURFpGHU "
(QILOH] XQH IRXUFKHWWH VXU OD EURFKH SXLV OD SLqFH
j U{WLU HQ YHLOODQW j FH TX·HOOH VRLW ELHQ FHQWUpH
(QILOH] HQVXLWH OD GHX[LqPH IRXUFKHWWH
%ORTXH] OHV IRXUFKHWWHV j O·DLGH GHV YLV
3RVH] OD EURFKH VXU OH VXSSRUW HW JOLVVH]
O·HQVHPEOH DX JUDGLQ ➂
/H WRXUQHEURFKH
3RXVVH] OD EURFKH SRXU HQJDJHU VRQ H[WUpPLWp
GDQV OH FDUUp G·HQWUDvQHPHQW GH OD EURFKH RULILFH
VLWXp DX IRQG GX IRXU j JDXFKH )RXUFKHWWHV
%URFKH
*OLVVH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀
)HUPH] OD SRUWH GX IRXU
6XSSRUW GH EURFKH
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrW´
6pOHFWLRQQH] OD SRVLWLRQ GH FXLVVRQ
j O·DLGH GH
OD PDQHWWH GH VpOHFWHXU GH IRQFWLRQV HW PRGLILH]
pYHQWXHOOHPHQW OD WHPSpUDWXUH SUpUpJOpH VDQV
GpSDVVHU OHV YDOHXUV SUpFRQLVpHV GDQV OH JXLGH
GHV FXLVVRQV UHSRUWH]YRXV DX SDUDJUDSKH ´OH
SURJUDPPDWHXU pOHFWURQLTXHµ 9pULILH] TXH OD EURFKH WRXUQH
$YDQW GH VRUWLU OD SLqFH U{WLH DSSX\H] VXU OD WRXFKH
´PDUFKH DUUrWµ
7LUH] GRXFHPHQW HW VRUWH] VLPXOWDQpPHQW GX IRXU OH SODWHDX PXOWLXVDJHV O·HQVHPEOH VXSSRUW GH
EURFKH HW OD EURFKH
/D FXLVVRQ DX WXUER JULO
/D FXLVVRQ DX WXUER JULO VH IDLW SRUWH
IHUPpH HW VRXV YRWUH VXUYHLOODQFH
7HPSpUDWXUH SUpUpJOpH ˜ &
3ULQFLSH
/HV GHX[ pOpPHQWV FKDXIIDQWV GH YR€WH IRQFWLRQQHQW
HQ DOWHUQDQFH DYHF OD WXUELQH DXJPHQWDQW O·HIILFDFLWp
GX JULO /D FKDOHXU GRUH OHV DOLPHQWV OHV FXLW RX OHV
UpFKDXIIH j FRHXU UDSLGHPHQW
8WLOLVDWLRQ GX WXUER JULO
9RXV XWLOLVHUH] FHWWH SRVLWLRQ SRXU OHV JULOODGHV GH
SLqFHV GH YLDQGH pSDLVVHV F{WH GH ERHXI PRUFHDX[
GH SRXOHWV RX FHUWDLQV SRLVVRQV FKDUQXV DLQVL TXH
SRXU OHV JUDWLQV IURLGV SUpSDUpV j O·DYDQFH TXH YRXV
VRXKDLWH] j OD IRLV UpFKDXIIHU HW JUDWLQHU
&RPPHQW SURFpGHU "
/HV JULOODGHV
/HV JUDWLQV
3UpSDUH] OD SLqFH j JULOOHU
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
3ODFH]OD GLUHFWHPHQW VXU OD JULOOH VXSSRUW GH SODW
6pOHFWLRQQH] OD SRVLWLRQ GH FXLVVRQ
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
j O·DLGH GH
6pOHFWLRQQH] OD SRVLWLRQ GH FXLVVRQ
OD PDQHWWH GH VpOHFWHXU GH IRQFWLRQV 0RGLILH]
pYHQWXHOOHPHQW OD WHPSpUDWXUH SUpUpJOpH VDQV
GpSDVVHU OHV YDOHXUV SUpFRQLVpHV GDQV OH JXLGH
GHV FXLVVRQV UHSRUWH]YRXV DX SDUDJUDSKH ´OH
SURJUDPPDWHXU pOHFWURQLTXHµ /RUVTXH OH JULO HVW URXJH 3ODFH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀
*OLVVH] OD JULOOH DX JUDGLQ ➂ RX ➃ VXLYDQW
O·pSDLVVHXU GH OD SLqFH j JULOOHU
/RUVTXH OD SUHPLqUH IDFH HVW GRUpH UHWRXUQH] OD
SLqFH VDQV OD SLTXHU SRXU pYLWHU GH OXL IDLUH SHUGUH
VRQ MXV 3RXU OHV VDXFLVVHV HW OHV YRODLOOHV LO HVW
FRQVHLOOp GH SLTXHU OD SHDX DYDQW FXLVVRQ
)DLWHV JULOOHU OD GHX[LqPH IDFH
6DOH] HQ ILQ GH FXLVVRQ
/H WHPSV GH FXLVVRQ GRLW rWUH GpWHUPLQp SDU
O·pSDLVVHXU GH OD SLqFH j JULOOHU HW QRQ SDU VRQ SRLGV
j O·DLGH GH
OD PDQHWWH GH VpOHFWHXU GH IRQFWLRQV 0RGLILH]
pYHQWXHOOHPHQW OD WHPSpUDWXUH SUpUpJOpH VDQV
GpSDVVHU OHV YDOHXUV SUpFRQLVpHV GDQV OH JXLGH
GHV FXLVVRQV UHSRUWH]YRXV DX SDUDJUDSKH ´OH
SURJUDPPDWHXU pOHFWURQLTXHµ 3ODFH] OH SODW VXU OD JULOOH VXSSRUW HW JOLVVH]
O·HQVHPEOH DX JUDGLQ ➂ RX ➃
/DLVVH] OH PHWV H[SRVp TXHOTXHV PLQXWHV DX
UD\RQQHPHQW GX JULO
3OXV OD SUpSDUDWLRQ VHUD SURFKH GH O·pOpPHQW
UD\RQQDQW SOXV OH ´JUDWLQDJHµ VHUD UDSLGH
/D FXLVVRQ GHV YLDQGHV
7HPSpUDWXUH SUpUpJOpH ˜ &
/D FXLVVRQ VH IDLW SDU FRQYHFWLRQ QDWXUHOOH
&HWWH SRVLWLRQ HVW VSpFLDOHPHQW DGDSWpH j OD FXLVVRQ
GHV YLDQGHV
/D FKDOHXU SURYHQDQW GH OD VROH HVW OLPLWpH DILQ TXH OHV
SURMHFWLRQV QH EU€OHQW SDV VXU OD VROH
/HV SURMHFWLRQV GH JUDLVVH OH GpJDJHPHQW GH IXPpHV
HW
OHV
RGHXUV
GpVDJUpDEOHV
GLPLQXHQW
FRQVLGpUDEOHPHQW
9RWUH YLDQGH VHUD GRUpH HW PRHOOHXVH YRWUH IRXU
UHVWHUD SURSUH SOXV ORQJWHPSV
&HWWH SRVLWLRQ GH FXLVVRQ HVW GRWpH G·XQ SUpFKDXIIDJH
DXWRPDWLTXH 1RXV YRXV FRQVHLOORQV GH QH SDV
HQIRXUQHU OHV YLDQGHV j IURLG PDLV G·DWWHQGUH OD ILQ GX
SUpFKDXIIDJH OH ELS VRQRUH UHWHQWLW HW OH YR\DQW GH
UpJXODWLRQ GHYLHQW IL[H $LQVL OHV YLDQGHV VHURQW
PLHX[ VDLVLHV HW OD FXLVVRQ VHUD SOXV PRHOOHXVH
&RPPHQW SURFpGHU "
$SSX\H] VXU WRXFKH ´PDUFKH DUUrWµ
3UpFKDXIIH] OH IRXU HQ VpOHFWLRQQDQW OD SRVLWLRQ GH
j O·DLGH GH OD PDQHWWH GH VpOHFWHXU GH
FXLVVRQ
IRQFWLRQV
0RGLILH]
pYHQWXHOOHPHQW
OD
WHPSpUDWXUH
SUpUpJOpH UHSRUWH]YRXV DX SDUDJUDSKH ´OH
SURJUDPPDWHXU pOHFWURQLTXHµ 'qV TXH OH ELS VRQRUH YRXV LQGLTXH TXH OD
WHPSpUDWXUH SUpUpJOpH HVW DWWHLQWH HQIRXUQH] OD
SLqFH j U{WLU
/H PDLQWLHQ DX FKDXG
7HPSpUDWXUH SUpUpJOpH ˜ &
9RXV XWLOLVHUH] FHWWH SRVLWLRQ SRXU OHV SODWV GpMj FXLWV
TXH YRXV VRXKDLWH] PDLQWHQLU DX FKDXG VDQV WRXWHIRLV
HQ FRQWLQXHU OD FXLVVRQ
&RPPHQW SURFpGHU "
(QYLURQ PLQXWHV DYDQW OD ILQ GH OD FXLVVRQ
j O·DLGH GH OD PDQHWWH GH
VpOHFWLRQQH] OD SRVLWLRQ
VpOHFWHXU GH IRQFWLRQV
/D WHPSpUDWXUH HVW DXWRPDWLTXHPHQW SUpUpJOpH j
˜ &
/D WHPSpUDWXUH GpFURLW SXLV VH PDLQWLHQW j ˜ &
&HWWH SRVLWLRQ FRQYLHQW SOXV SDUWLFXOLqUHPHQW DX
PDLQWLHQ DX FKDXG GHV SODWV j EDVH GH OpJXPHV
JUDWLQV HWF DX[ YLDQGHV EODQFKHV PDLV QH
FRQYLHQW SDV DX[ YLDQGHV URXJHV TXH YRXV VRXKDLWH]
FRQVRPPHU VDLJQDQWHV QL DX[ SkWLVVHULHV
/D FXLVVRQ WUDGLWLRQQHOOH DYHF SUpFKDXIIDJH LQWpJUp
7HPSpUDWXUH SUpUpJOpH ˜ &
&HWWH SRVLWLRQ FRQYLHQW SRXU OHV FXLVVRQV GH JUDWLQV
GHV SUpSDUDWLRQV j EDVH GH OpJXPHV HW GHV SODWV WRXW
SUrWV IUDLV RX VXUJHOpV j UHFKDXIIHU VDQV
GpFRQJpODWLRQ SUpDODEOH
6XU FHWWH SRVLWLRQ OD PRQWpH HQ WHPSpUDWXUH GX IRXU
HVW WUqV UDSLGH UHQGDQW LQXWLOH OH SUpFKDXIIDJH
'H FH IDLW FHWWH SRVLWLRQ QH FRQYLHQW SDV j OD FXLVVRQ
GHV SkWLVVHULHV GpOLFDWHV SRXU OHVTXHOOHV YRXV
SUpIpUHUH] OD SRVLWLRQ
&RPPHQW SURFpGHU "
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
j O·DLGH GH
6pOHFWLRQQH] OD SRVLWLRQ GH FXLVVRQ
OD PDQHWWH GH VpOHFWHXU GH IRQFWLRQV 0RGLILH]
pYHQWXHOOHPHQW OD WHPSpUDWXUH SUpUpJOpH
UHSRUWH]YRXV DX SDUDJUDSKH ´OH SURJUDPPDWHXU
pOHFWURQLTXHµ (QIRXUQH] YRWUH SODW LPPpGLDWHPHQW
5pJOH] OD WHPSpUDWXUH HQWUH ˜ & HW ˜ & VHORQ OD
QDWXUH GX SODW
$ WLWUH G·H[HPSOH YRXV WURXYHUH] FLGHVVRXV
TXHOTXHV SUpSDUDWLRQV SRXU OHVTXHOOHV FHWWH SRVLWLRQ
FRQYLHQW WRXW SDUWLFXOLqUHPHQW
3RXU OHV SODWV VXUJHOpV GX FRPPHUFH UHSRUWH]YRXV
DX[ LQGLFDWLRQV GH FXLVVRQ HQ IRXU WUDGLWLRQQHO ILJXUDQW
VXU O·HPEDOODJH
*UDGLQ
7HPSpUDWXUH
7HPSV GH FXLVVRQ
$FFHVVRLUHV
0RXVVDND IUDLFKH j UpFKDXIIHU
˜ &
PLQ
SODW HQ YHUUH j IHX
/DVDJQHV IUDLFKHV j UpFKDXIIHU
˜ &
PLQ
SODW HQ YHUUH j IHX
3L]]D FUXH
˜ &
j PLQ
SODWHDX PXOWLXVDJHV RX
WRXUWLqUH
3L]]D SUpFXLWH
˜ &
j PLQ
SODWHDX PXOWLXVDJHV RX
WRXUWLqUH
+DFKLV SDUPHQWLHU VXUJHOp
˜ &
j PLQ
EDUTXHWWH HQ DOXPLQLXP
SRVpH VXU OD JULOOH
7\SH GH PHWV
&216(,/6 '·87,/,6$7,21
/H SUpFKDXIIDJH VH IDLW VXU OD SRVLWLRQ FKRLVLH SRXU OD
FXLVVRQ XQ ELS VRQRUH YRXV SUpYLHQW ORUVTXH OD
WHPSpUDWXUH VpOHFWLRQQpH HVW DWWHLQWH
&KRL[ GHV UpFLSLHQWV
&RQVHLOV SUDWLTXHV
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
1H SODFH] MDPDLV OH SDSLHU G·DOXPLQLXP
GLUHFWHPHQW HQ FRQWDFW DYHF OH EDV GH YRWUH
IRXU FHFL HQWUDvQHUDLW XQH GpWpULRUDWLRQ GH
O·pPDLO
3RXU SUpVHUYHU OD SURSUHWp GH YRWUH IRXU XQH IHXLOOH
G·DOXPLQLXP LQWHUFDOpH HQWUH OH SODW HW OD JULOOH
VXSSRUW SURWpJHUD OD VROH HQ FDV GH GpERUGHPHQW
$ILQ GH SHUPHWWUH XQH ERQQH FLUFXODWLRQ G·DLU
FHWWH IHXLOOH QH GRLW SDV FRXYULU OD WRWDOLWp GH OD
VXUIDFH GH OD JULOOH
3LTXH] OD SHDX GHV YRODLOOHV HW VDXFLVVHV j O·DLGH
G·XQH IRXUFKHWWH DYDQW FXLVVRQ 9RXV pYLWHUH] TXH
OD SHDX QH JRQIOH HW Q·pFODWH VRXV O·HIIHW GH OD
FKDOHXU
/DLVVH] OH PRLQV GH EDUGH SRVVLEOH DXWRXU GH YRV
U{WLV SRXU UpGXLUH OHV SURMHFWLRQV HW REWHQLU XQ PHWV
PRLQV ULFKH HQ JUDLVVH
1H GpSDVVH] SDV OHV YDOHXUV GH WHPSpUDWXUH
SUpFRQLVpHV GDQV OH JXLGH GH FXLVVRQV GHV
YLDQGHV
3RXU UpDOLVHU GHV pFRQRPLHV G·pQHUJLH
XWLOLVH] OD FKDOHXU UpVLGXHOOH
Ÿ
Ÿ
9RXV rWHV FHUWDLQHPHQW KDELWXpH SRXU
pFRQRPLVHU O·pQHUJLH j DUUrWHU XQH FXLVVRQ
TXHOTXHV PLQXWHV DYDQW OD ILQ GH FHOOHFL ODLVVDQW
OH PHWV GDQV OH IRXU SRXU WHUPLQHU VD FXLVVRQ DYHF
OD FKDOHXU UHVWDQW GDQV OH IRXU
1RXV DYRQV DXWRPDWLVp FHW DYDQWDJH VXU YRWUH
IRXU ORUVTXH YRXV SURJUDPPH] XQ WHPSV GH
FXLVVRQ VXSpULHXU j PLQ OH IRXU FRXSH
DXWRPDWLTXHPHQW OHV pOpPHQWV FKDXIIDQWV
TXHOTXHV PLQXWHV DYDQW O·KHXUH SURJUDPPpH SRXU
OD ILQ GH FXLVVRQ HQYLURQ GX WHPSV GH
FXLVVRQ SURJUDPPp &HWWH UpGXFWLRQ Q·DSSDUDvW SDV VXU O·DIILFKDJH GX
WHPSV LQGLTXp VXU YRWUH SURJUDPPDWHXU ORUVTXH
OH ELS VRQRUH UHWHQWLW j OD ILQ GH OD FXLVVRQ
O·XWLOLVDWLRQ GH OD FKDOHXU UpVLGXHOOH D GpMj pWp SULVH
HQ FRPSWH
)DLWHV VH VXFFpGHU SOXVLHXUV FXLVVRQV YRXV
pFRQRPLVHUH] O·pQHUJLH QpFHVVDLUH DX
SUpFKDXIIDJH GX IRXU (W TXDQG FHOD HVW SRVVLEOH
Q·KpVLWH] SDV j IDLUH FXLUH HQ PrPH WHPSV JkWHDX[ GH 6DYRLH RX FDNHV RX WDUWHV SDU
H[HPSOH
Ÿ
Ÿ
Ÿ
/·pSDLVVHXU OD FRQGXFWLELOLWp HW OD FRXOHXU GHV
UpFLSLHQWV LQIOXHQFHQW OHV UpVXOWDWV FXOLQDLUHV
3HQGDQW OD FXLVVRQ FHUWDLQHV SUpSDUDWLRQV
DXJPHQWHQW GH YROXPH SDU FRQVpTXHQW
FKRLVLVVH] YRV UpFLSLHQWV GH PDQLqUH j FH TXH OD
SUpSDUDWLRQ FUXH ODLVVH OH WLHUV VXSpULHXU GX PRXOH
OLEUH
3RXU SUpYHQLU OHV pFODERXVVXUHV WURS DERQGDQWHV
XWLOLVH] SRXU OD FXLVVRQ GHV U{WLV HW GHV YRODLOOHV
GHV SODWV j ERUGV KDXWV RX GHV FRFRWWHV HQ YHUUH
j IHX PXQLHV GH OHXU FRXYHUFOH GRQW OHV
GLPHQVLRQV VRQW SURSRUWLRQQpHV j OD SLqFH j U{WLU
5pVHUYH] OHV SODWV HQ YHUUH j IHX SRXU YRV JUDWLQV
HW YRV VRXIIOpV
,QIOXHQFH GHV UpFLSLHQWV VXU OHV UpVXOWDWV
GH FXLVVRQ
6DFKH] TXH $ /·DOXPLQLXP OHV SODWV HQ WHUUH FXLWH OD WHUUH j
IHX GLPLQXHQW OD FRORUDWLRQ GHVVRXV HW
SUpVHUYHQW O·KXPLGLWp GHV DOLPHQWV 1RXV YRXV
OHV FRQVHLOORQV SRXU OHV SkWLVVHULHV
PRHOOHXVHV OD FXLVVRQ GHV JUDWLQV GHV U{WLV
% /D IRQWH pPDLOOpH OH IHU pWDPp OH YHUUH HW OD
SRUFHODLQH j IHX OHV UpFLSLHQWV DYHF LQWpULHXU
DQWLDGKpVLI HW H[WpULHXU FRORUp DXJPHQWHQW
OD FRORUDWLRQ GHVVRXV HW IDYRULVHQW OH
GHVVqFKHPHQW GHV DOLPHQWV 1RXV YRXV OHV
FRQVHLOORQV SRXU OHV WDUWHV OHV TXLFKHV HW
WRXWHV FXLVVRQV FURXVWLOODQWHV TXL GRLYHQW rWUH
DXVVL GRUpHV GHVVRXV TXH GHVVXV
9RXV FRQVWDWH]
'HVVRXV WURS SkOH
4XH IDLUH "
3UHQH] XQ PRXOH GX W\SH
%
SDV DVVH] FXLW
RX
RX GHVVXV WURS IRQFp
GHVFHQGH] OH PRXOH G·XQ
QLYHDX
'HVVRXV WURS IRQFp
WURS FXLW
RX GHVVXV WURS FODLU
3UHQH] XQ PRXOH GX W\SH
RX
UHPRQWH] OH PRXOH G·XQ
QLYHDX
$
*8,'(6 '(6 &8,66216
7DEOHDX GH FRUUHVSRQGDQFHV DSSUR[LPDWLYHV UHSqUHV GX WKHUPRVWDW WHPSpUDWXUHV
p&
p&
p&
p&
p&
p&
p&
p&
p&
3RVLWLRQV GH OD JULOOH VXSSRUW p&
GpKDQFKHPHQW YHUV OH KDXW
GpKDQFKHPHQW YHUV OH EDV
*XLGH GHV FXLVVRQV DX IRXU
3UpSDUDWLRQV
3UpFKDXIIDJH
&XLVVRQ
7HPSpUDWXUH
˜&
1LYHDX GH
FXLVVRQ
JUDGLQ
*ULOOH
VXSSRUW
7HPSV GH
FXLVVRQ
$FFHVVRLUHV
PLQXWHV
9,$1'(6
5{WL GH ERHXI NJ
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
5{WL GH SRUF NJ
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
5{WL GH YHDX NJ
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
9RODLOOH NJ
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
3RLVVRQV HQWLHUV
*ULOOH VXSSRUW SODW HQ YHUUH j IHX
3RLVVRQV ILOHWV
*ULOOH VXSSRUW SODW HQ YHUUH j IHX
*UDWLQ GDXSKLQRLV
*ULOOH VXSSRUW SODW HQ YHUUH j IHX
7RPDWHV IDUFLHV
*ULOOH VXSSRUW SODW HQ YHUUH j IHX
/DVDJQHV
*ULOOH VXSSRUW SODW HQ YHUUH j IHX
*LJRW G·DJQHDX
NJ
32,66216
/(*80(6
(175((6
&UR€WHV IHXLOOHWpHV
6RXIIOp DX IURPDJH
3kWp HQ WHUULQH
3ODWHDX PXOWLXVDJHV DYHF SDSLHU
VXOIXULVp
3ODWHDX PXOWLXVDJHV DYHF SDSLHU
VXOIXULVp
*ULOOH VXSSRUW PRXOH j VRXIIOp
7HUULQH DX EDLQPDULH GDQV SODWHDX
*ULOOH VXSSRUW WRXUWLqUH
HW *ULOOHV VXSSRUW WRXUWLqUHV
*ULOOH VXSSRUW WRXUWLqUH
HW *ULOOHV VXSSRUW WRXUWLqUHV
PXOWLXVDJHV
3L]]D
4XLFKH ORUUDLQH
/·LPSRUWDQFH GX YROXPH GHV SUpSDUDWLRQV j FXLUH HW OD JUDQGH YDULpWp GHV PDWpULDX[ FRQVWLWXDQW OHV
UpFLSLHQWV GH FXLVVRQ HW OHV PRXOHV j SkWLVVHULH SHXYHQW YRXV DPHQHU j PRGLILHU OHV LQGLFDWLRQV GRQQpHV
GDQV OHV JXLGHV GHV FXLVVRQV 6HXOH YRWUH H[SpULHQFH YRXV SHUPHWWUD GH WURXYHU OH UpJODJH FRQYHQDQW OH
PLHX[ j YRV KDELWXGHV FXOLQDLUHV
3UpSDUDWLRQV
3UpFKDXIIDJH
&XLVVRQ
7HPSpUDWXUH
˜&
1LYHDX GH
FXLVVRQ
JUDGLQ
*ULOOH
VXSSRUW
7HPSV GH
FXLVVRQ
$FFHVVRLUHV
PLQXWHV
3$7,66(5,(6
%LVFXLW GH 6DYRLH
*ULOOH VXSSRUW PRXOH j PDQTXp
3ODWHDX PXOWLXVDJHV
*ULOOH VXSSRUW PRXOH j EULRFKH
3ODWHDX PXOWLXVDJHV
*ULOOH VXSSRUW PRXOH j FDNH
HW *ULOOHV VXSSRUW PRXOHV j FDNH
*pQRLVH
*ULOOH VXSSRUW
.RXJORI
*ULOOH VXSSRUW PRXOH HQ WHUUH FXLWH
0HULQJXHV
3ODWHDX PXOWLXVDJHV
3ODWHDX PXOWLXVDJHV
%ULRFKH
&DNH DX[ UDLVLQV
3kWH j FKRX[
4XDWUHTXDUWV
6DEOpV
7DUWH DX[ IUXLWV
SkWH
k
EULVpH
L p
7DUWH DX[ IUXLWV
SkWH
k
OHYpH
p
3ODWHDX PXOWLXVDJHV DYHF SDSLHU
VXOIXULVp
3ODWHDX PXOWLXVDJHV DYHF SDSLHU
VXOIXULVp
*ULOOH VXSSRUW PRXOH j PDQTXp
3ODWHDX PXOWLXVDJHV DYHF SDSLHU
VXOIXULVp
3ODWHDX PXOWLXVDJHV DYHF SDSLHU
*ULOOH VXSSRUW WRXUWLqUH
HW *ULOOHV VXSSRUW WRXUWLqUHV
*ULOOH VXSSRUW WRXUWLqUH
HW *ULOOHV VXSSRUW WRXUWLqUHV
VXOIXULVp
*XLGH GHV FXLVVRQV DX PD[L JULO WRXUQHEURFKH HW WXUER JULO
7RXWHV OHV FXLVVRQV DX JULO GRLYHQW rWUH IDLWHV SRUWH IHUPpH HW VRXV YRWUH VXUYHLOODQFH
3UpSDUDWLRQV
*5,//$'(6
3RXOHW DX
WRXUQHEURFKH
F{WHV GH SRUF
VDXFLVVHVPHUJXH]
PRUFHDX[ GH
SRXOHW FXLVVHV
*UDWLQ GH SRPPHV
GH WHUUH
*QRFFKL j OD
URPDLQH
&{WH GH ERHXI
3UpFKDXIIDJH
&XLVVRQ
7HPSpUDWXUH
˜&
1LYHDX GH
FXLVVRQ
JUDGLQ
*ULOOH
VXSSRUW
7HPSV GH
FXLVVRQ
$FFHVVRLUHV
PLQXWHV
PLQXWHV GH SUpFKDXIIDJH
7RXUQHEURFKH SODWHDX PXOWLXVDJHV
*ULOOH VXSSRUW SODWHDX PXOWLXVDJHV
*ULOOH VXSSRUW SODWHDX PXOWLXVDJHV
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
*ULOOH VXSSRUW SODWHDX PXOWLXVDJHV
SDU
IDFH
*ULOOH VXSSRUW SODWHDX PXOWLXVDJHV
(175(7,(1 (7 1(772<$*(
1HWWR\DJH GX IRXU j pPDLO S\URO\WLTXH
3ULQFLSH
/HV SDURLV VRQW HQ pPDLO VSpFLDO UpVLVWDQW DX[ KDXWHV
WHPSpUDWXUHV G·DVSHFW EULOODQW HW OLVVH DX WRXFKHU
/D WHPSpUDWXUH GX IRXU SRUWpH j ˜& HQYLURQ
HQWUDvQH OD FDUERQLVDWLRQ GH WRXWHV OHV VDOLVVXUHV
SURMHFWLRQV JUDVVHV VXFUHV RHXIV SkWHV /HV
RGHXUV VRQW ILOWUpHV SDU XQ FDWDO\VHXU
/D VpFXULWp
3RXU YRWUH VpFXULWp HQ F\FOH S\URO\VH XQ V\VWqPH GH
YHUURXLOODJH FRQGDPQH DXWRPDWLTXHPHQW OD SRUWH GqV
TXH OD WHPSpUDWXUH GX IRXU DYRLVLQH ˜&
$ SDUWLU GH ˜& OD SRUWH UHVWH YHUURXLOOpH PrPH VL OH
F\FOH GH S\URO\VH HVW VWRSSp SDQQH GH VHFWHXU RX
DUUrW YRORQWDLUH ,O IDXW DWWHQGUH TXH OH IRXU UHIURLGLVVH
SRXU GpYHUURXLOOHU OD SRUWH
3HQGDQW OH F\FOH GH QHWWR\DJH XQ YHQWLODWHXU GH
UHIURLGLVVHPHQW IRQFWLRQQH /D YHQWLODWLRQ HVW
PDLQWHQXH DSUqV O·RSpUDWLRQ GH QHWWR\DJH WDQW TXH OH
IRXU Q·HVW SDV VXIILVDPPHQW UHIURLGL
'H SOXV YRWUH IRXU HVW pTXLSp G·XQH SRUWH IURLGH
DVVXUDQW XQ FRQIRUW RSWLPDO JUkFH j XQ V\VWqPH
DXWRPDWLTXH GH YHQWLODWLRQ
/H F\FOH V·HIIHFWXH XQLTXHPHQW VRXV OH FRQWU{OH
GX SURJUDPPDWHXU pOHFWURQLTXH
(QWUHWLHQ UpJXOLHU
$SUqV FKDTXH FXLVVRQ VDOLVVDQWH SHQVH] j UHWLUHU OHV
SURMHFWLRQV DYHF XQH pSRQJH
(QWUHWLHQ SpULRGLTXH
6L YRWUH IRXU HVW SHX VDOL SDU H[HPSOH DSUqV XQH RX
GHX[ FXLVVRQV VHXOHPHQW XWLOLVH] OD SRVLWLRQ
$SUqV XQ F\FOH GH QHWWR\DJH SDU S\URO\VH SDVVH] XQH
pSRQJH KXPLGH GDQV OH IRXU IURLG SRXU HQOHYHU OHV UpVL
GXV EODQFKkWUHV
1·KpVLWH] SDV j QHWWR\HU YRWUH IRXU DXVVL VRXYHQW TXH
FHOD HVW QpFHVVDLUH
3RXU XQ QHWWR\DJH SDU S\URO\VH UHQIRUFpH XWLOLVH] OD
SRVLWLRQ
9RXV SRXYH] HIIHFWXHU OH QHWWR\DJH SDU S\URO\VH j OD
VXLWH G·XQH FXLVVRQ SRXU EpQpILFLHU GH OD FKDOHXU GpMj
DFFXPXOpH GDQV OH IRXU
/H QHWWR\DJH SDU S\URO\VH LPPRELOLVH O·XWLOLVDWLRQ GH
YRWUH DSSDUHLO SHQGDQW K j K HQYLURQ
&RPPHQW SURFpGHU "
5HWLUH] OHV DFFHVVRLUHV VXLYDQWV GX IRXU JULOOHV
WRXUQHEURFKH TXL VXSSRUWHUDLHQW PDO OD
WHPSpUDWXUH pOHYpH SHQGDQW OH F\FOH GH QHWWR\DJH
S\URO\VH HW ULVTXHUDLHQW G·HQGRPPDJHU YRWUH IRXU
/H SODWHDX PXOWLXVDJHV TXL HVW S\URO\VDEOH SHXW
UHVWHU GDQV OH IRXU DX JUDGLQ 6L QpFHVVDLUH HQOHYH] O·H[FpGHQW GH VDOLVVXUHV
GpERUGHPHQWV JUDLVVH TXL HQWUDvQHUDLW XQ
GpJDJHPHQW GH IXPpH WURS LPSRUWDQW SRXU rWUH
DEVRUEp SDU OH FDWDO\VHXU
)HUPH] OD SRUWH
'pSDUW LPPpGLDW
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
6pOHFWLRQQH] OD SRVLWLRQ
j O·DLGH GH OD PDQHWWH
V·DIILFKH OH
GH VpOHFWHXU GH IRQFWLRQV
YR\DQW µGXUpH GH FXLVVRQµ FOLJQRWH
9RXV XWLOLVHUH]
VL YRWUH IRXU HVW SHX VDOH 6L
YRWUH IRXU HVW WUqV VDOH WRXUQH] OD PDQHWWH GH
SRXU VpOHFWLRQQHU OH
UpJODJH GH GURLWH YHUV
F\FOH
$SSX\H] VXU OD WRXFKH µGXUpH GH FXLVVRQµ SRXU
FRQILUPHU YRWUH FKRL[ HW GpPDUUHU LPPpGLDWHPHQW
OH F\FOH GH QHWWR\DJH
/H YR\DQW µGXUpH GH FXLVVRQµ GHYLHQW IL[H
/RUVTXH OH WHPSV GX F\FOH GH QHWWR\DJH HVW
pFRXOp OH IRXU V·DUUrWH DXWRPDWLTXHPHQW
3RXU DQQXOHU DSSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
/D SRUWH VH GpYHUURXLOOH ORUVTXH OH IRXU HVW
VXIILVDPPHQW UHIURLGL
3URJUDPPDWLRQ GX QHWWR\DJH
S\URO\WLTXH GpSDUW GLIIpUp DUUrW
DXWRPDWLTXH
$SSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
6pOHFWLRQQH] OD SRVLWLRQ
j O·DLGH GH OD PDQHWWH
GH VpOHFWHXU GH IRQFWLRQV
&KRLVLVVH] HQWUH OHV SURJUDPPHV
HW
/H YR\DQW µGXUpH GH FXLVRQµ FOLJQRWH
$SSX\H] VXU OD WRXFKH µILQ GH FXLVVRQµ K VRQW DXWRPDWLTXHPHQW DMRXWpHV j O·KHXUH GX MRXU
K SRXU
&KRLVLVVH] O·KHXUH GH ILQ GH S\URO\VH HQ WRXUQDQW
OD PDQHWWH GH UpJODJH GH GURLWH YHUV
$SSX\H] VXU OD WRXFKH µGXUpH GH FXLVVRQµ SRXU
YDOLGHU OD SURJUDPPDWLRQ FRPSOqWH GX QHWWR\DJH
8Q ELS FRQILUPH YRWUH FKRL[
'DQV O·DWWHQWH GX GpEXW GX QHWWR\DJH OH IRXU GRLW
rWUH VRXV WHQVLRQ OH YR\DQW ´PDUFKH DUUrW´ HVW
DOOXPp
3RXU DQQXOHU DSSX\H] VXU OD WRXFKH ´PDUFKH DUUrWµ
1HWWR\DJH GHV FRPPDQGHV HW GH OD SRUWH
GX IRXU
$SUqV FKDTXH XWLOLVDWLRQ SDVVH] XQH pSRQJH KXPLGH
ELHQ HVVRUpH HQ pYLWDQW WRXW pFRXOHPHQW GDQV OHV
RULILFHV 5LQFH] HW VpFKH]
3RXU OHV PRGqOHV LQR[
/RUV GX QHWWR\DJH GHV VXUIDFHV HQ LQR[
YHLOOH] j WRXMRXUV IURWWHU GDQV OH VHQV
KRUL]RQWDO
3RXU QHWWR\HU HW HQWUHWHQLU OD IDoDGH HQ LQR[ XWLOLVH]
GHV SURGXLWV FRQoXV SRXU FHW XVDJH 6XLYH]
DWWHQWLYHPHQW OHV UHFRPPDQGDWLRQV GX IDEULFDQW GX
SURGXLW GH QHWWR\DJH HW G·HQWUHWLHQ
1·XWLOLVH] HQ DXFXQ FDV GH SRXGUH RX FUqPH j
UpFXUHU
HW
WRXW
XVWHQVLOH
SRLQWX
TXL
HQGRPPDJHUDLW O·LQR[
1HWWR\DJH GHV DFFHVVRLUHV
*ULOOHV VXSSRUW GH SODW HW WRXUQHEURFKH /DYH]OHV j O·HDX VDYRQQHXVH HQ SUHQDQW VRLQ GH ELHQ
OHV ULQFHU HW GH OHV HVVX\HU
3ODWHDX PXOWLXVDJHV &HW DFFHVVRLUH HVW S\URO\VDEOH YRXV SRXYH] OH ODLVVHU
GDQV YRWUH IRXU ORUV G·XQ F\FOH GH QHWWR\DJH
S\URO\WLTXH HQ OH JOLVVDQW DX JUDGLQ SRXU REWHQLU GH
ERQV UpVXOWDWV GH QHWWR\DJH
(1 &$6 '·$120$/,( '( )21&7,211(0(17
1RXV YRXV UHFRPPDQGRQV YLYHPHQW GH IDLUH OHV YpULILFDWLRQV VXLYDQWHV VXU YRWUH IRXU DYDQW G·DSSHOHU XQ WHFKQLFLHQ
GX 6HUYLFH $SUqV9HQWH ,O VH SHXW TXH OH SUREOqPH VRLW VLPSOH HW TXH YRXV SXLVVLH] OH UpVRXGUH YRXVPrPH
6ROXWLRQV
6\PSW{PHV
/H IRXU QH IRQFWLRQQH SDV
/HV UpVXOWDWV GH FXLVVRQ QH VRQW SDV VDWLVIDLVDQWV
/H IRXU IXPH
9pULILH] TXH Ÿ
OHV IXVLEOHV VRQW HQ ERQ pWDW
Ÿ
O·DSSDUHLO HVW FRUUHFWHPHQW EUDQFKp
Ÿ
TX·LO Q·\ D SDV GH FRXSXUH GH FRXUDQW
9pULILH] TXH Ÿ
OD GXUpH HW OD WHPSpUDWXUH GH SUpFKDXIIDJH VRQW
FRUUHFWHV
Ÿ
OD SRVLWLRQ GH FXLVVRQ HVW DGDSWpH
Ÿ
OH UpJODJH GH OD WHPSpUDWXUH HVW FRUUHFW
Ÿ
OD GXUpH GH FXLVVRQ HVW DGDSWpH
Ÿ
OD JULOOH RX OH SODWHDX PXOWLXVDJHV HVW ELHQ
SRVLWLRQQp GDQV OH IRXU
Ÿ
OH UpFLSLHQW GH FXLVVRQ HVW ELHQ DGDSWp
9pULILH] TXH Ÿ
OH IRXU QH QpFHVVLWH SDV GH QHWWR\DJH
Ÿ
OD SUpSDUDWLRQ QH GpERUGH SDV
Ÿ
LO Q·\ D SDV GH SURMHFWLRQV H[FHVVLYHV GH
JUDLVVHMXV VXU OHV SDURLV GX IRXU
Ÿ
OD WHPSpUDWXUH HW OD SRVLWLRQ GH FXLVVRQ
VpOHFWLRQQpHV
VRQW
DGDSWpHV
SOXV
SDUWLFXOLqUHPHQW SRXU OD SRVLWLRQ ´&XLVVRQ GHV
YLDQGHVµ YRLU FKDSLWUH ´*XLGHV GHV FXLVVRQVµ 6L DSUqV DYRLU YpULILp FHV GLIIpUHQWV SRLQWV O·DQRPDOLH SHUVLVWH FRQWDFWH] DORUV OH 6HUYLFH $SUqV9HQWH
&21',7,216 '( *$5$17,(
*DUDQWLH FRQWUDFWXHOOH
3HQGDQW DQ j FRPSWHU GH OD PLVH HQ VHUYLFH OH FRQVWUXFWHXU UHPSODFHUD OHV SLqFHV GpIHFWXHXVHV VDXI GDQV OHV
FDV SUpYXV DX FKDSLWUH µ5pVHUYHVµ
&RQGLWLRQV G·DSSOLFDWLRQ
3RXU XQH DSSOLFDWLRQ GH FHWWH JDUDQWLH YRXV GHYH] YRXV DGUHVVHU DX GLVWULEXWHXU TXL YRXV D YHQGX O·DSSDUHLO HW OXL
SUpVHQWHU OH &HUWLILFDW GH *DUDQWLH (Q FRPSOpPHQW OH 'LVWULEXWHXU 9HQGHXU SRXUUD RX QRQ SUHQGUH j VD FKDUJH OHV
IUDLV GH PDLQ G·±XYUH DLQVL TXH OHV IUDLV GH GpSODFHPHQW HW GH WUDQVSRUW VHORQ OHV FRQGLWLRQV GH YHQWH TX·LO SUDWLTXH
5pVHUYHV
1RXV DWWLURQV YRWUH DWWHQWLRQ VXU OH IDLW TXH FHWWH JDUDQWLH QH SRXUUD rWUH DSSOLTXpH Ÿ
6L OHV GpWpULRUDWLRQV SURYLHQQHQW G·XQH FDXVH pWUDQJqUH j O·DSSDUHLO FKRFV YDULDWLRQV DQRUPDOHV GH OD WHQVLRQ
pOHFWULTXH HWF RX GX QRQUHVSHFW GHV FRQGLWLRQV G·LQVWDOODWLRQ RX G·XWLOLVDWLRQ LQGLTXpHV GDQV OD QRWLFH
G·XWLOLVDWLRQ IDXVVH PDQRHXYUH QpJOLJHQFH LQVWDOODWLRQ GpIHFWXHXVH RX QRQ FRQIRUPH DX[ UqJOHV HW
SUHVFULSWLRQV LPSRVpHV SDU OHV RUJDQLVPHV GH GLVWULEXWLRQ GH O·(OHFWULFLWp GH O·(DX GX *D] HWF
Ÿ
6L O·XWLOLVDWHXU D DSSRUWp XQH PRGLILFDWLRQ VXU OH PDWpULHO RX HQOHYp OHV PDUTXHV RX QXPpURV GH VpULH
Ÿ
6L XQH UpSDUDWLRQ D pWp HIIHFWXpH SDU XQH SHUVRQQH QRQ DJUppH SDU OH FRQVWUXFWHXU RX OH YHQGHXU
Ÿ
6L O·DSSDUHLO D pWp XWLOLVp j GHV ILQV FRPPHUFLDOHV RX LQGXVWULHOOHV RX SRXU G·DXWUHV EXWV TXH GHV EXWV PpQDJHUV
SRXU OHVTXHOV LO D pWp FRQoX
Ÿ
6L O·DSSDUHLO D pWp DFKHWp RX UpSDUp KRUV GX WHUULWRLUH IUDQoDLV
*DUDQWLH OpJDOH
/HV GLVSRVLWLRQV GH OD JDUDQWLH FRQWUDFWXHOOH QH VRQW SDV H[FOXVLYHV GX EpQpILFH DX SURILW GH O·DFKHWHXU GH OD JDUDQWLH
OpJDOH SRXU GpIDXWV HW YLFHV FDFKpV OD GLWH JDUDQWLH V·DSSOLTXDQW HQ WRXW pWDW GH FDXVH GDQV OHV FRQGLWLRQV GHV DUWLFOHV
HW VXLYDQWV GX &RGH &LYLO
6(59,&( $35(69(17(
(Q FDV G·DQRPDOLH GH IRQFWLRQQHPHQW UHSRUWH]YRXV j OD UXEULTXH ´(1 &$6 '·$120$/,( '( )21&7,211(0(17µ
6L PDOJUp WRXWHV OHV YpULILFDWLRQV XQH LQWHUYHQWLRQ V·DYqUH QpFHVVDLUH OH YHQGHXU GH YRWUH DSSDUHLO HVW OH SUHPLHU KDELOLWp
j LQWHUYHQLU $ GpIDXW GpPpQDJHPHQW GH YRWUH SDUW IHUPHWXUH GX PDJDVLQ R YRXV DYH] HIIHFWXp O·DFKDW YHXLOOH]
FRQVXOWHU O·$VVLVWDQFH 7HFKQLTXH &RQVRPPDWHXUV TXL YRXV FRPPXQLTXHUD DORUV O·DGUHVVH G·XQ 6HUYLFH $SUqV9HQWH
(Q FDV G·LQWHUYHQWLRQ VXU YRWUH DSSDUHLO H[LJH] GX 6HUYLFH $SUqV9HQWH OHV 3LqFHV GH 5HFKDQJH FHUWLILpHV &RQVWUXFWHXU
(Q DSSHODQW XQ 6HUYLFH $SUqV9HQWH LQGLTXH]OXL OD UpIpUHQFH FRPPHUFLDOH HW OH QXPpUR GH VpULH GH YRWUH DSSDUHLO
&HV LQGLFDWLRQV ILJXUHQW VXU OD SODTXH VLJQDOpWLTXH GH YRWUH DSSDUHLO
/D SODTXH VLJQDOpWLTXH
$9$17 /·,167$//$7,21 UHSRUWH] OHV LQIRUPDWLRQV
GH OD SODTXH VLJQDOpWLTXH VXU OH VFKpPD FLGHVVRXV
/D SODTXH HVW YLVLEOH VXU OH F{Wp GURLW GX IRXU
&HV LQIRUPDWLRQV YRXV VHURQW QpFHVVDLUHV HQ FDV
GH SDQQH HW SRXU OD FRPPDQGH GH SLqFHV DX
6HUYLFH $SUqV9HQWH UpIpUHQFH FRPPHUFLDOH
QXPpUR GH SURGXLW HW QXPpUR GH VpULH 3ODTXH
VLJQDOpWLTXH
,167$//$7,21
6SpFLILFDWLRQV WHFKQLTXHV
7\SH GX IRXU 9RLU SODTXH VLJQDOpWLTXH
5DFFRUGHPHQW pOHFWULTXH 9 +]
)XVLEOH GH SURWHFWLRQ SRXU OH IRXU $PSqUHV
/H IRXU
)RXU (OHFWULTXH
3XLVVDQFH pOHFWULTXH PD[LPXP :
3XLVVDQFH GX IRXU :
*ULO (OHFWULTXH
3XLVVDQFH HQ SRVLWLRQ PD[L JULO :
(FODLUDJH GH IRXU :
1HWWR\DJH GX IRXU 3\URO\WLTXH
'LPHQVLRQV G·HQFDVWUHPHQW GX IRXU
+DXWHXU PP
/DUJHXU PP
3URIRQGHXU PP
3RLGV QHW NJ
9ROXPH XWLOH O
/H PDUTXDJH
FRUUHVSRQG j O·DSSOLFDWLRQ GHV GLUHFWLYHV FRPSDWLELOLWp pOHFWURPDJQpWLTXH PDUTXDJH
HW EDVVH WHQVLRQ 0LVH HQ SODFH GH O·DSSDUHLO
/HV VFKpPDV FLFRQWUH GpWHUPLQHQW OHV FRWHV G·XQ
PHXEOH TXL SHUPHWWUD GH UHFHYRLU YRWUH IRXU
3UpFDXWLRQV G·HQFDVWUHPHQW (Q FH TXL FRQFHUQH OD SURWHFWLRQ FRQWUH OD VXUFKDXIIH
GHV ]RQHV HQYLURQQDQWHV FHW DSSDUHLO HVW GH W\SH <
/H PHXEOH G·HQFDVWUHPHQW SHXW rWUH LQVWDOOp GH OD
PDQLqUH VXLYDQWH Ÿ
OD SDURL DUULqUH HW XQ F{Wp DGMDFHQW SHXYHQW rWUH
SOXV KDXWV TXH OH PHXEOH G·HQFDVWUHPHQW
Ÿ
GH O·DXWUH F{Wp OH PHXEOH pYHQWXHO QH GRLW SDV
DYRLU XQH KDXWHXU VXSpULHXUH DX PHXEOH
G·HQFDVWUHPHQW GX IRXU
/D VpFXULWp pOHFWULTXH GRLW rWUH DVVXUpH SDU XQ
HQFDVWUHPHQW FRUUHFW /RUV GH O·HQFDVWUHPHQW HW GHV
RSpUDWLRQV G·HQWUHWLHQ O·DSSDUHLO GRLW rWUH GpEUDQFKp
GX UpVHDX pOHFWULTXH OHV IXVLEOHV GRLYHQW rWUH FRXSpV
RX UHWLUpV
3DURL DUULqUH
0HXEOH 0HXEOH
pYHQWXHO G·HQFDVWUH
PHQW GH
O·DSSDUHLO
7\SH <
3DURL
DGMDFHQWH
9XH GH
GHVVXV
)LJ $
/H
IRXU GRLW rWUH LQVWDOOp GDQV XQ PHXEOH
G·HQFDVWUHPHQW ILJ $ RX % TXL GRLW rWUH PRQWp HW IL[p
GH PDQLqUH VWDEOH /D IL[DWLRQ GX IRXU VXU OH PHXEOH VH
IDLW DX PR\HQ GHV GHX[ YLV GH IL[DWLRQ VLWXpHV
ODWpUDOHPHQW &HV YLV VH WURXYHQW GDQV XQH SRFKHWWH
VLWXpH GDQV OH IRXU
$ILQ G·pYLWHU OHV pFKDXIIHPHQWV DQRUPDX[ XQ HVSDFH
GH PP PLQLPXP GRLW VpSDUHU OH FDGUH GX IRXU HW OHV
SDQQHDX[ DGMDFHQWV SRUWHV GH PHXEOHV HWF /HV
SDURLV DGMDFHQWHV RX OH UHYrWHPHQW GH FHOOHVFL DLQVL
TXH OD FROOH GRLYHQW UpVLVWHU j XQH WHPSpUDWXUH DX
PRLQV pJDOH j ˜&
'DQV OH FDV G·XQH LQVWDOODWLRQ GX IRXU GDQV XQ PHXEOH
FRORQQH OH ERQ IRQFWLRQQHPHQW GH FH IRXU HVW DVVXUp
GDQV XQ PHXEOH RXYHUW j O·DUULqUH FRPPH LQGLTXp HQ
ILJ $
'DQV OH FDV G·XQH LQVWDOODWLRQ GX IRXU GDQV XQ PHXEOH
VRXVSODQ GH WUDYDLO ILJ % O·DUULqUH GX PHXEOH SHXW
rWUH RXYHUW RX IHUPp PDLV XQH YHQWLODWLRQ HVW
REOLJDWRLUH DXGHVVXV GX IRXU ODPH G·DLU GH PP DX
GHVVXV GX FDGUH j O·DUULpUH GX EDQGHDX HW DX GHVVXV
GX IRXU VXU WRXWH OD ODUJHXU ,167$//$7,21 (1 &2/211(
)LJ %
,167$//$7,21 6286 3/$1 '( 75$9$,/
5DFFRUGHPHQW pOHFWULTXH
/H UDFFRUGHPHQW DX UpVHDX pOHFWULTXH GRLW
rWUH H[FOXVLYHPHQW UpDOLVp SDU GHV
VSpFLDOLVWHV 5HOLH] YRWUH IRXU j OD WHUUH
FRQIRUPpPHQW DX[ SUHVFULSWLRQV GH OD QRUPH
1)& HW DX[ UqJOHPHQWV HQ YLJXHXU
7HUUH ILO MDXQH HW YHUW 1HXWUH ILO EOHX
3KDVH ILO PDUURQ 9RWUH IRXU HVW pTXLSp G·XQ FkEOH GH UDFFRUGHPHQW
VRXSOH UpVLVWDQW j OD FKDOHXU
&DSDFLWp GX IXVLEOH DPSqUHV
'DQV OH FDV G·XQH LQVWDOODWLRQ IL[H OH UDFFRUGHPHQW DX
UpVHDX GRLW rWUH HIIHFWXp SDU O·LQWHUPpGLDLUH G·XQ
LQWHUUXSWHXU j FRXSXUH RPQLSRODLUH D\DQW XQH
GLVWDQFH G·RXYHUWXUH GHV FRQWDFWV G·DX PRLQV PP
$YDQW GH SURFpGHU DX EUDQFKHPHQW YpULILH] TXH Ÿ
OHV OLJQHV G·DOLPHQWDWLRQ VRQW HQ ERQ pWDW
Ÿ
OHV IXVLEOHV DLQVL TXH O·LQVWDOODWLRQ pOHFWULTXH
GRPHVWLTXH VRQW HQ PHVXUH GH VXSSRUWHU OD
FKDUJH GH O·DSSDUHLO YRLU OD SODTXH VLJQDOpWLTXH Ÿ
OD SULVH RX OH GLVMRQFWHXU RPQLSRODLUH XWLOLVp SRXU OH
EUDQFKHPHQW HVW DFFHVVLEOH TXDQG O·DSSDUHLO HVW
LQVWDOOp
&kEOH GH UDFFRUGHPHQW
(Q FDV GH UHPSODFHPHQW GX FkEOH LO QH GRLW rWUH
HIIHFWXp TXH SDU XQ SURIHVVLRQQHO TXDOLILp 8WLOLVH] XQ
FkEOH GH W\SH +99) G·XQH VHFWLRQ PLQLPXP GH [ PP
/H FkEOH GRLW rWUH UDFFRUGp FRQIRUPpPHQW DX[
SUHVFULSWLRQV HW OHV YLV GH VHUUDJH GRLYHQW rWUH
VROLGHPHQW IL[pHV /H FRQGXFWHXU GH SURWHFWLRQ ILO GH
7HUUH GRLW rWUH SOXV ORQJ TXH OHV ILOV G·DPHQpH GX
FRXUDQW (QILQ OH FkEOH GH UDFFRUGHPHQW DX UpVHDX
GRLW rWUH PDLQWHQX VROLGHPHQW SDU O·DUUrW GH WUDFWLRQ GX
IRXU
4XHO TXH VRLW OH PRGH GH UDFFRUGHPHQW O·DSSDUHLO GRLW
rWUH UHOLp j OD WHUUH FRQIRUPpPHQW DX[ UqJOHPHQWV HQ
YLJXHXU
5(03/$&(0(17 '( /·$0328/( '·(&/$,5$*(
$YDQW GH SURFpGHU DX FKDQJHPHQW GH
O·DPSRXOH GX IRXU YHLOOH] j FH TXH OH IRXU
QH VRLW SOXV VRXV WHQVLRQ YR\DQW ´PDUFKH
DUUrWµ pWHLQW 'pEUDQFKH]
O·DOLPHQWDWLRQ
pOHFWULTXH
GH
O·DSSDUHLO $VVXUH]YRXV DXVVL TXH O·LQWpULHXU GX
IRXU VRLW IURLG
&HWWH DPSRXOH GH : GX W\SH FXORW j YLV (
9 HVW XQH DPSRXOH VSpFLDOH ´FKDOHXUµ
UpVLVWDQW j XQH WHPSpUDWXUH GH ˜& (OOH HVW
GLVSRQLEOH DXSUqV GX 6HUYLFH $SUqV9HQWH GH YRWUH
UHYHQGHXU
/·DPSRXOH HVW VLWXpH DX IRQG GX IRXU HW DFFHVVLEOH SDU
O·LQWpULHXU
3RXU DYRLU DFFqV 'pYLVVH] OH FDSXFKRQ HQ YHUUH SURWpJHDQW
O·DPSRXOH GDQV OH VHQV LQYHUVH GHV DLJXLOOHV G·XQH
PRQWUH
'pYLVVH] O·DPSRXOH
5HPSODFH] O·DPSRXOH
5HVVHUUH] ELHQ OH FDSXFKRQ HQ YHUUH
En cas de dysfonctionnement, le vendeur de votre appareil est
le premier habilité à intervenir.
A défaut (déménagement de votre part, fermeture du magasin
où vous avez effectué l’achat...), veuillez consulter :
- L’Assistance Technique Consommateurs
pour toute questions techniques.
ou
- Le Service Conseil Consommateurs
pour toutes questions ou informations concernant
l’utilisation de votre appareil ou pour toutes autres
questions commerciales.
Vous trouverez ci-dessous les coordonnées de ces deux services.
En cas d’intervention sur votre appareil, exigez du Service
Après Vente les Pièces de Rechange certifiées Constructeur.
En appelant un Service Après Vente, indiquez-lui toutes les
références et numéros (PNC, N° de série, ...).
Ces indications figurent sur la plaque signalétique.
Questions techniques
Assistance Technique Consommateurs
Arthur Martin Electrolux
BP 20139 – 60307 SENLIS Cedex
Tél. : 03 44 62 27 73
e-mail : arthur.frs@notes.electrolux.fr
permanence tél. du lundi au vendredi de 8h30 à 12h30 et de 13h30 à 18h00.
Choisir un nouvel appareil et/ou conseils
d’utilisation
Service Conseil Consommateurs
Arthur Martin Electrolux
BP 50142 – 60307 SENLIS Cedex
Tél. : 03 44 62 22 22 Fax : 03 44 62 21 54
e-mail : ame-scc.fau@notes.electrolux.fr
Permanence téléphonique du lundi au vendredi de 8 h 30 à 18 h 00.
Electrolux Home Products France S.A.
43, avenue Félix Louat – BP 50142
60307 SENLIS
Tél. : 03 44 62 22 22
SA au capital de 450 000 000 F
552 042 285 RCS Senlis
Dans le souci d’une amélioration constante
de nos produits, nous nous réservons le
droit d’apporter à leurs caractéristiques
toutes modifications liées à l’évolution
technique (décret du 24.03.78).
">